Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

EILIANIA ISRAEL

BROOKLYN,NY

Summary

My background as a healthcare professional developed as a Certified Medical Assistant, Secretary and Phlebotomy Tech. Performing multiple duties that required me to meet and greet patients, assist with the check-in process and scan documents into electronic medical records. Answer phone calls in a courteous manner. Pre-authorization and certification process for procedures. Practice customer service and conflict resolution. Maintains supplies and cleanliness of space, restocks supplies as needed. Maintains files, answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff. Currently pursuing a Bachelor's Degree in Healthcare Administration. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Secretary

NYU Langone Medical Center
09.2022 - Current
  • Provides support services for Medical Office intake operations
  • Assists with post-visit and inter-departmental scheduling for patient visits and treatment
  • Obtains pre-authorizations/certificates for treatment and procedures
  • Obtains and uploads external records and imaging for new patients seeking consultation or treatment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Enhanced office productivity by handling high volume of callers per day.

Medical Assistant

NYU Langone Medical Center
10.2016 - 09.2022
  • Performs and inputs all vital signs in Epic
  • Performs ECG on patients, releases and transmits orders in Epic
  • Ability to print consent forms and labels for patient's specimens in Epic
  • Receives and verifies blood for patient blood infusion.

Medical Assistant/Secretary

NorthWell Health Urgent Care Center
01.2013 - 12.2016
  • Collects and processes specimens to send to lab (phlebotomy, urinalysis)
  • Files lab results in charts and notifies Physicians of abnormal results
  • Files and enters data into the computer
  • Accesses and maintains patients' records
  • Checks in patients and verifies insurance for visit.

Medical Assistant/Secretary

Narco Freedom Inc
04.2010 - 11.2012
  • Collects and processes specimens
  • Performs procedures such as vital signs, ECG, phlebotomy, vision tests
  • Files and enters patients' medical data into the computer
  • Accesses and maintains patients' records
  • Checks in and assigns patients to respective departments.

Education

Bachelor’s in Healthcare Administration -

New York City College of Technology
Brooklyn, NY
11.2023

Associate of Science -

Medgar Evers Community College
Brooklyn, NY
12.2015

Associates Degree in Occupational Science -

Mandl School College of Allied Health
New York, NY
08.2009

Skills

  • Highly proficient in medical clerical duties including billing, patient intake, appointment scheduling and patient education under supervision of MD Exceptional communication and interpersonal skills at every level, from peers to doctor to patient interactions Excellent time management and organizational skills, including ability to multi-task and maintain grace and professionalism under pressure Many years of demonstrated responsibility, trustworthiness and strong work ethics
  • Patient Check-In
  • HIPAA
  • Medical Terminology
  • Insurance Authorizations
  • Epic Systems
  • Calendar and Appointment Management
  • Appointment Scheduling
  • Administrative Support
  • Clerical Support
  • Problem-Solving
  • Time Management
  • Flexible Schedule
  • Current Medical Assistant Certification
  • Referral Verification
  • Data Entry
  • Patient Scheduling
  • Telephone Customer Support
  • Customer Service
  • Insurance Verification

Certification

  • New York State Registered Medical Assistant (AMT)
  • New York State Registered Phlebotomy Technician (AMT)

References

References furnished upon request

Timeline

Medical Secretary

NYU Langone Medical Center
09.2022 - Current

Medical Assistant

NYU Langone Medical Center
10.2016 - 09.2022

Medical Assistant/Secretary

NorthWell Health Urgent Care Center
01.2013 - 12.2016

Medical Assistant/Secretary

Narco Freedom Inc
04.2010 - 11.2012

Bachelor’s in Healthcare Administration -

New York City College of Technology

Associate of Science -

Medgar Evers Community College

Associates Degree in Occupational Science -

Mandl School College of Allied Health

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EILIANIA ISRAEL