Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eilin Pinero

Orlando,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue, identifying prospects and converting leads into customers. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative Team Leader

Gleymax Hair Products
08.2021 - Current
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Negotiated favorable contracts with vendors to secure competitive pricing for products while maintaining profitability.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.

Server

Kosher Grill Orlando
03.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Order Taker

Inka Grill
08.2021 - 10.2022
  • Welcomed customers and provided quick and attentive service.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Suggested upgrades and additional items to meet upselling goals.

Head Hostess

Hotel Effie
03.2022 - 07.2022
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Sales Agent

Cantv Telecommunications
03.2019 - 11.2021
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Logged reports, expenses, receipts, and sales in company database.

Education

Professional Makeup Artist -

Escuela Nacional De Maquillaje
Caracas, Venezuela
02.2021

High School Diploma -

Colegio Santa Monica
Caracas, Venezuela
07.2019

Skills

  • Data-driven decision-making
  • Sales software proficiency
  • Team Management
  • Negotiation expertise
  • Client Service
  • Product and Service Sales

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Kosher Grill Orlando
03.2023 - 03.2024

Head Hostess

Hotel Effie
03.2022 - 07.2022

Sales Representative Team Leader

Gleymax Hair Products
08.2021 - Current

Order Taker

Inka Grill
08.2021 - 10.2022

Sales Agent

Cantv Telecommunications
03.2019 - 11.2021

Professional Makeup Artist -

Escuela Nacional De Maquillaje

High School Diploma -

Colegio Santa Monica

Similar Profiles

CREATE PROFILE
Eilin Pinero