Eilish Kelderman
Los Angeles,United States
Summary
Dynamic professional and social worker with extensive experience in care planning and coordination at the University of Southern California. Proven ability in data management and reporting, coupled with critical thinking skills to enhance community support. Successfully managed large caseloads, ensuring timely interventions and fostering collaborative partnerships for improved outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake, Outreach, and Care Manager
University of Southern California, Office of Civil Rights Compliance (OCRC)
06.2023 - Current
- Provide support and care coordination for members of the USC community engaging with the Office of Civil Rights Compliance.
- Facilitating reasonably available supportive measures for USC community members.
- Collaboration with campus partners and identification of community resources to provide support to community members.
- Managed large case load of USC community members, ensuring timely follow-up and appropriate interventions
- Used company software and databases to maintain precise records of service and documentation of case history.
- Utilized trauma informed care practices, empathetic listening, and person centered planning to ensure efficient care and support of community members.
Program Coordinator
University of Nevada, Reno, Nevada Center for Excellence in Disabilities (NCED)
08.2021 - 05.2023
- Program development and management through creating policies and procedures, intake processes, care coordination, overseeing family navigators, case management, collecting and analyzing data for state and federal funder reports.
- Outreach and community partnerships with disability and healthcare affiliated organizations.
- Intake assessment and care coordination for clients.
- Conducted research and dissemination for State of Nevada to increase positive health care outcomes for children and youth special health care needs (CYSHCN).
Academic Advisor
University of Nevada, Reno, Honors College
01.2020 - 08.2021
- Advised collegiate honors students on academic and career planning.
- Developed and managed first ever honors peer mentor program, developed training and trained all incoming peer mentors.
- Marketing, publicity, and outreach for the entirety of the Honors College.
Office Manager and Executive Assistant
University of Nevada, Reno, Office of International Students and Scholars
05.2018 - 01.2020
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained and managed up to 7 student employees and oversaw day-to-day office operations.
- Created a positive work environment through productive workflow processes and appropriate conflict management.
Education
Master of Social Work (MSW) -
University of Nevada, Reno
Reno, NV05-2022
Bachelor of Arts - Political Science And Developmental Disabilities
University of Nevada, Reno
Reno, NV05-2018
Skills
- Care/support planning and coordination
- Case assessments
- Data management and reporting
- Policy adherence
- Critical thinking and innovative planning
Certification
- State of Nevada, Licensed master Social Worker (LMSW), License No: M-10031
Timeline
Intake, Outreach, and Care Manager
University of Southern California, Office of Civil Rights Compliance (OCRC)
06.2023 - Current
Program Coordinator
University of Nevada, Reno, Nevada Center for Excellence in Disabilities (NCED)
08.2021 - 05.2023
Academic Advisor
University of Nevada, Reno, Honors College
01.2020 - 08.2021
Office Manager and Executive Assistant
University of Nevada, Reno, Office of International Students and Scholars
05.2018 - 01.2020
Master of Social Work (MSW) -
University of Nevada, Reno
Bachelor of Arts - Political Science And Developmental Disabilities
University of Nevada, Reno
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