Eillym Fernandez
DE MI ISLA PUERTO RICAN FOOD
Milwaukee,WI
2
Languages
7
years of professional experience
Results-driven professional with a strong background in business operations, team management and customer service leadership. Proven small business owner skilled at driving high customer satisfaction while also prioritizing team objectives. Fully bilingual (English and Spanish) with exceptional communication, de-escalation, and organizational skills. Highly adaptable in high-pressure environments while upholding strict safety and sanitation standards.
Work History
OWNER, OPERATOR
4 Years 5 Months- Complete management of a high-volume food truck, including menu development, inventory management, and food safety compliance while providing authentic Puerto Rican cuisine.
- Maintained calm and clear communication during rush periods prioritizing food quality, and ensuring accurate orders completion during time constraints.
- Recruited, trained and managed a team of 4 staff members; created shift schedules, conducted safety and sanitation training.
- Maintained a 100% pass rate in sanitation and inspection departments. Known for strictly enforcing sanitation protocols, temperature logs, and safe waste disposals.
CUSTOMER SERVICE LEAD
4 Years 7 Months- Trained and supervised team members on protocols, workflows, de-escalation techniques, and empathetic customer service policies to enhance team effectiveness.
- Managed daily financial operations, including cash/check deposits, accurate data entry, and weekly sales reporting.
- Precise data entry, organization of financial records, phone management, and inventory logistics.
- Resolved complex customer inquiries and complaints promptly, maintaining high satisfaction ratings.
Education
Medical Assistant Certification Program
Certified Nurse Assistant - Nursing
Skills
Business management
Understanding of Microsoft Office Suite
Conflict resolution
Fluent in English & Spanish
Food safety compliance
Cultural competency
Microsoft Office proficiency
Work ethic and integrity
Excellent listening and communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OWNER, OPERATOR
DE MI ISLA PUERTO RICAN FOOD
03.2022 - CurrentRead More
CUSTOMER SERVICE LEAD
ROUNDY'S SUPERMARKET INC
05.2019 - 12.2023Read More
CAREERSTEP ONLINE CAREER TRAINING
Medical Assistant Certification Program
Read More
MILWAUKEE AREA TECHNICAL COLLEGE
Certified Nurse Assistant from Nursing
Read More