Eilyn Gonzalez
San Antonio,Texas
Summary
Proactive, organized, and responsible individual with a strong problem-solving mindset and a goal-oriented approach. Known for fostering excellent interpersonal relationships and thriving in a team environment. Skilled in making quick decisions and effectively managing pressure situations. Results-driven professional dedicated to delivering exceptional customer support. Proficient in addressing concerns and resolving conflicts to maximize customer satisfaction. Possesses a solid background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Front Desk
Dental Republic
01.2021
BDC Service Representative
Red Mccombs Toyota
San Antonio, TX
03.2024 - Current
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Provided exceptional service with knowledge of products and services.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Cashier/ drive thru
Taco Palenque
San Antonio
01.2017 - 01.2021
- Taking orders, keeping area clean, sanitized, and customer-ready
- Ensured high quality products are available in produce
- Handled cash, card purchases and food
- Always offered customers better service and restaurant's specials
- Manager assistance
- Customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier, Sales
C.O.T.I La Oruga
01.2016 - 01.2017
- Handled cash and card purchases and reconciled transactions at end of shift
- Stocked the sales floor
- Assisted the Store Manager in critical weekly and daily business operations
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Customer reception.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
English Maximum Level - English As A Second Language Program
Institute Language Losher
San Antonio, TX05.2017
High school diploma -
Private Educational 'Dr. José Gregorio Hernández'
05.2016
Skills
Microsoft Office
Office Management
Business Administration
Calendar Management
Scheduling
Customer Service Management
Front Desk Management
Customer Service
Bilingual
Timeline
BDC Service Representative
Red Mccombs Toyota
03.2024 - Current
Front Desk
Dental Republic
01.2021
Cashier/ drive thru
Taco Palenque
01.2017 - 01.2021
Cashier, Sales
C.O.T.I La Oruga
01.2016 - 01.2017
English Maximum Level - English As A Second Language Program
Institute Language Losher
High school diploma -
Private Educational 'Dr. José Gregorio Hernández'