Summary
Overview
Work History
Education
Skills
Timeline
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Eilyn Gonzalez

San Antonio,Texas

Summary

Proactive, organized, and responsible individual with a strong problem-solving mindset and a goal-oriented approach. Known for fostering excellent interpersonal relationships and thriving in a team environment. Skilled in making quick decisions and effectively managing pressure situations. Results-driven professional dedicated to delivering exceptional customer support. Proficient in addressing concerns and resolving conflicts to maximize customer satisfaction. Possesses a solid background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Front Desk

Dental Republic
01.2021

BDC Service Representative

Red Mccombs Toyota
03.2024 - Current
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Provided exceptional service with knowledge of products and services.
  • Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
  • Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
  • Boosted sales of additional services by effectively communicating the benefits to customers.
  • Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.

Cashier/ drive thru

Taco Palenque
01.2017 - 01.2021
  • Taking orders, keeping area clean, sanitized, and customer-ready
  • Ensured high quality products are available in produce
  • Handled cash, card purchases and food
  • Always offered customers better service and restaurant's specials
  • Manager assistance
  • Customer service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier, Sales

C.O.T.I La Oruga
01.2016 - 01.2017
  • Handled cash and card purchases and reconciled transactions at end of shift
  • Stocked the sales floor
  • Assisted the Store Manager in critical weekly and daily business operations
  • Accomplished multiple tasks within established timeframes
  • Developed and maintained relationships with customers and suppliers through account development
  • Customer reception.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

English Maximum Level - English As A Second Language Program

Institute Language Losher
San Antonio, TX
05.2017

High school diploma -

Private Educational 'Dr. José Gregorio Hernández'
05.2016

Skills

Microsoft Office

Timeline

BDC Service Representative

Red Mccombs Toyota
03.2024 - Current

Front Desk

Dental Republic
01.2021

Cashier/ drive thru

Taco Palenque
01.2017 - 01.2021

Cashier, Sales

C.O.T.I La Oruga
01.2016 - 01.2017

English Maximum Level - English As A Second Language Program

Institute Language Losher

High school diploma -

Private Educational 'Dr. José Gregorio Hernández'

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Eilyn Gonzalez