EILYN LIDICE MURILLO BONILLA
Houston,TX
Summary
Bilingual legal assistant with over 5 years of experience providing administrative and legal support in fast-paced law offices. Adept at managing client communications, legal document preparation, and case management, with expertise in e-filing, scheduling, and maintaining confidentiality. Proven track record of streamlining office operations and supporting attorneys in litigation and immigration cases. Additionally skilled in social media content creation and management, leveraging creativity and strategy to enhance brand visibility. Successfully executed social media campaigns for Grizzaffi Coffee Catering, showcasing services such as coffee, hot chocolate, and gelato bars, contributing to business growth and client engagement.
Overview
10
10
years of professional experience
Work History
Social Media Manager
Grizzaffi Coffee
Houston, TX
11.2024 - Current
- Manage daily content creation and curation for Instagram and Facebook, aligning with brand voice and marketing goals, including photos, videos, and behind-the-scenes posts, to showcase events and services, strengthening customer loyalty and interest.
- Collaborated with the team to expand brand visibility and attract new clients, emphasizing the company’s 15+ years of industry expertise, focusing on creating a better community between the client and the brand, contributing to the brand’s long-term growth strategy by leveraging social media to drive leads and increase catering bookings.
- Spearheaded the development and growth of the company’s social media presence, creating a cohesive and engaging online brand strategy, and implementing a growth strategy to highlight the company’s unique catering services, including hot chocolate bars, coffee bars, gelato bars, and bakery add-ons.
- Monitored and analyzed social media performance metrics to optimize engagement, improve marketing outcomes, and identify the target audience to develop optimized communication plans to engage and interest individuals.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Actively sought out new methods of reaching target audiences through innovative tactics, ideas, and solutions to enhance team performance and outcomes.
Legal Assistant
Brandon Strauss Law Firm
Houston, TX
12.2021 - Current
- Bilingual Legal Assistant with over three years of experience managing complex legal cases, client communications, and administrative tasks in fast-paced law offices, with skills in legal document preparation, translations, and e-filing systems.
- Managed over 150 active client files, ensuring all documents met legal standards and deadlines, and provided bilingual communication for a diverse clientele, maintaining 98% client satisfaction scores.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Prepared, edited, and proofed legal documents and packets in a professional manner, knowledgeable in dealing with pleadings, affidavits, motions, and submitted e-filings for court documents, improving office efficiency by 30%.
- Managed all administrative duties of the legal office, including managing a significant number of client and case files, and compiling and preparing legal documents requested by the attorney.
- Answered direct attorney phone lines and acted as a liaison between clients and attorneys for both English and Spanish clients, providing them with translation services in person and over the phone at all times to ensure they have open lines of communication when needed.
Phone Operator
Timothy Hart Law Office
Houston, TX
05.2020 - 12.2021
- Collected and verified client information for immigration applications, ensuring accurate documentation and case readiness.
- Provided front desk assistance, including new case intake, payment processing (cash and credit), and distributing documents to relevant staff.
- Managed a multi-line phone system, efficiently directing calls to appropriate personnel, and addressing client inquiries regarding immigration procedures.
- Coordinated and confirmed client appointments, including fingerprint sessions, ensuring proper scheduling and client compliance.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Customer Service and Sales Agent
ALORICA
Honduras
04.2017 - 12.2019
- Delivered exceptional customer service and technical support for TV, phone, and internet services.
- Implemented sales strategies to meet daily quotas, boosting revenue and enhancing customer satisfaction.
- Built rapport with clients by addressing inquiries and resolving issues promptly, ensuring high levels of customer loyalty.
Customer Technical Support
Allied Global
Honduras
01.2015 - 03.2017
- Provided information to customers regarding charge accounts, loyalty program services and helped to open and activate new accounts.
- Provided technical support for cell phone-related issues, assisting clients with repairs, replacements, and troubleshooting.
- Managed customer accounts, assisting with new account creation, activation, and loyalty programs.
Education
High School Diploma -
La Mision Evangelica
Honduras11.2013
Some College (No Degree) - Architecture
UNITEC
HondurasSkills
- Legal document preparation and review
- E-Filing and Case Management Systems
- Client Liaison & Translation (English/Spanish)
- Office Management & Scheduling
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong Communication & Interpersonal Skills
- Confidentiality & Data Management
- Billing & Payment Processing
- Social media management ( Instagram , Facebook, Tiktok)
- Content delivery, creation & curation
- Campaign Planning and Execution
- Brand Strategy Development
- Audience Engagement & Community Management
- Analytics & Performance Tracking
Languages
- Spanish
- English
Personal Information
Date of Birth: 12/19/96
Timeline
Social Media Manager
Grizzaffi Coffee
11.2024 - Current
Legal Assistant
Brandon Strauss Law Firm
12.2021 - Current
Phone Operator
Timothy Hart Law Office
05.2020 - 12.2021
Customer Service and Sales Agent
ALORICA
04.2017 - 12.2019
Customer Technical Support
Allied Global
01.2015 - 03.2017
High School Diploma -
La Mision Evangelica
Some College (No Degree) - Architecture
UNITEC