Eimeren Jarlego
Katy,USA
Summary
Dedicated Technical Support Representative skilled in optimizing customer interactions and product effectiveness. Responds promptly to customer questions and effectively resolves issues, contributing to increased user satisfaction. Demonstrated ability to support customer retention and enhance overall product experience.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
IT Support
Imprimis Networks
Katy, Texas
10.2025 - Current
- Configured and maintained user accounts across multiple platforms, ensuring secure access and compliance.
- Monitored network performance to identify and resolve connectivity issues, enhancing user experience and system reliability.
- Provided technical support via phone, email, and in-person, resolving user issues and minimizing downtime.
- Installed and configured hardware and software for new employees, facilitating a smooth onboarding process.
- Conducted routine system maintenance and updates, ensuring optimal performance and security of IT infrastructure.
Customer Experience Agent
Alorica, Inc.
Tucson, Arizona
03.2025 - Current
- Resolved customer inquiries efficiently, improving service reliability and satisfaction metrics.
- Provided empathetic support to foster trust and enhance customer experiences.
- Collaborated on solutions that increased overall customer satisfaction levels.
- Escalated complex issues for expert resolution, boosting customer confidence.
- Analyzed feedback to identify trends, driving service improvements and enhancing loyalty.
Delivery Associate
Supreme Delivery Texas LLC
Katy, Texas
10.2020 - 02.2025
- Ensured the safe and timely delivery of packages to various locations, consistently meeting daily delivery targets.
- Maintained high standards of customer service through effective communication with customers and administrative staff.
- Engaged professionally and positively with customers, enhancing overall customer satisfaction.
- Demonstrated proficiency in route planning and delivery management, optimizing delivery processes.
- Cultivated positive relationships with customers, enhancing satisfaction and fostering loyalty through attentive service.
Front of House Team Member/Cashier
LA Crawfish
Katy, Texas
02.2019 - 09.2020
- Engaged with guests to ensure a memorable dining experience, fostering positive relationships and encouraging word-of-mouth referrals.
- Managed inventory and cleanliness, boosting efficiency and dining experience.
- Processed payments accurately, ensuring seamless transactions and customer trust.
- Collaborated with kitchen staff for accurate order fulfillment, reducing errors.
- Demonstrated strong interpersonal skills by creating a welcoming atmosphere, significantly enhancing customer loyalty and repeat business.
Customer Service Representative
99 Ranch Market
Katy, Texas
07.2017 - 01.2019
- Built strong customer relationships, resolving issues swiftly and enhancing loyalty.
- Efficiently managed customer inquiries, ensuring a seamless shopping experience.
- Guided customers to desired products, boosting sales in specialized sections.
- Proactively addressed complaints, significantly improving customer satisfaction.
- Resolved customer complaints swiftly, leading to measurable improvements in satisfaction scores and repeat visits.
- Worked closely with team members to streamline product location processes, enhancing efficiency and customer navigation.
Education
Bachelor of Technology - Cybersecurity
Lone Star College - CyFair
Cypress, Texas 08.2024 - Current
Associate of Applied Science - Computer Networking (Microsoft Specialization)
Lone Star College - CyFair
Cypress, Texas 01.2021 - 05.2024
Skills
- Python and PowerShell
- SQL and Java
- C and Splunk
- Network security and firewalls
- Cloud services (AWS, Azure, Google Cloud)
- Analytical thinking and problem-solving
- Communication skills
- Attention to detail
- Team collaboration
- Malware analysis and risk assessment
- Windows Server and Windows 10/11
- LAN/WAN networking
- TCP/IP protocols
- DNS and DHCP management
- Routing and switching expertise
- Firewall configuration and access control
- Security best practices
- Troubleshooting techniques
- System monitoring and user support
- Data backup strategies
- Technical documentation skills
- Server hardware management
- Software installation and maintenance
Timeline
IT Support
Imprimis Networks
10.2025 - Current
Customer Experience Agent
Alorica, Inc.
03.2025 - Current
Bachelor of Technology - Cybersecurity
Lone Star College - CyFair
08.2024 - Current
Associate of Applied Science - Computer Networking (Microsoft Specialization)
Lone Star College - CyFair
01.2021 - 05.2024
Delivery Associate
Supreme Delivery Texas LLC
10.2020 - 02.2025
Front of House Team Member/Cashier
LA Crawfish
02.2019 - 09.2020
Customer Service Representative
99 Ranch Market
07.2017 - 01.2019