Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EIMMY ROSA

holyoke,Massachusetts

Summary

Adept at fostering customer relationships and enhancing sales, my tenure at Metro by T-Mobile honed my expertise in product and service knowledge alongside my proficiency in team collaboration. Achieved significant trust-based repeat business, demonstrating exceptional customer service and problem-solving skills. Trained staff, contributing to a culture of excellence and operational efficiency.

Hardworking employee enthusiastic about learning ] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Sales Representative

Metro by T-Mobile
03.2023 - 12.2023
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.

Food Service Worker

Big Y
02.2022 - 11.2023
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Improved dining experience by maintaining clean and organized eating area.

Bus Monitor

Springfield Public Schools, Massachusetts
12.2022 - 09.2023
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Trained new bus monitors in proper protocols and procedures, upholding high standards for performance within the team.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Supported special needs students with individualized care, fostering an inclusive environment.
  • Maintained accurate records of student attendance on the bus, aiding in tracking and reporting trends.
  • Managed emergency bus evacuations with appropriate use of emergency door.

Education

High School Diploma -

Sor I Solina Ferre
Puerto Rico
05-2014

Skills

  • Product and service knowledge
  • Customer relations
  • Time management
  • Complex Problem-solving
  • Prospecting skills
  • Customer service
  • Customer needs assessment
  • Staff training
  • Teamwork and collaboration
  • POS systems
  • POS system operations
  • Daily reporting
  • Payment collection
  • Customer assistance
  • Food and safety standards
  • Problem-solving skills
  • Hospitality best practices
  • Front office management
  • File management
  • Team collaboration
  • Inventory control
  • Meeting arrangements
  • Multitasking and organization
  • Email correspondence
  • Multitasking
  • Call answering and routing
  • Self motivation
  • Excellent communication
  • Oral and writing communication
  • Time management skills
  • Cleaning and sanitizing
  • Cash management
  • Cash register operation
  • Professionalism and courtesy
  • ID verification
  • Refunds and exchanges
  • Payment processing
  • Order taking
  • Inventory management
  • Sales transactions
  • Scanner operations
  • Transaction handling
  • Computer skills
  • Multitasking Abilities
  • Relationship building
  • Staff training and development
  • Operations management
  • Staff management
  • Schedule preparation
  • Lead generation
  • Work prioritization

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Metro by T-Mobile
03.2023 - 12.2023

Bus Monitor

Springfield Public Schools, Massachusetts
12.2022 - 09.2023

Food Service Worker

Big Y
02.2022 - 11.2023

High School Diploma -

Sor I Solina Ferre

Similar Profiles

CREATE PROFILE
EIMMY ROSA