Eimy Lazic
Rosenberg,TX
Summary
Dynamic Banquet Manager with extensive experience, excelling in venue coordination and staff management. Proven track record in budgeting and forecasting, ensuring seamless event execution and exceptional client satisfaction. Adept at training teams and resolving conflicts, consistently enhancing operational efficiency and guest experiences.
Overview
19
19
years of professional experience
Work History
Banquet Captain
Four Seasons Hotel Houston
Houston, TX
05.2022 - Current
- Consulting with Banquet Sales Directors and Head Chefs regarding Events.
- Planning layout and setup of venues.
- Coordination of Food & Beverage delivery within Hotel function space.
- Purchasing or supplies (Liquor, dry goods, paper products, etc.)
- Closing and posting of daily checks.
- Managed multiple tasks simultaneously to ensure seamless banquet operations.
- Trained new team members on service standards and procedures.
- Demonstrated expertise in managing banquet operations, ensuring seamless event execution and client satisfaction.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
Banquet Captain/ Manager
Le Meridien Houston Downtown
Houston, TX
05.2022 - 03.2025
- Consulting with Banquet Sales Directors and Head Chefs regarding Events.
- Determining Staff, i.e. (Housemen, Servers, Bartenders).
- Planning layout and setup of venues.
- Coordination of Food & Beverage delivery within Hotel function space.
- Purchasing or supplies (Liquor, dry goods, paper products, etc.)
- Closing and posting of daily checks, profit/loss statements, forecasting, Payroll.
- Trained new staff on service protocols and event procedures.
- Collaborated closely with catering managers on upcoming events and their needs.
Banquet Manager
JW Marriott Downtown Houston
Houston, TX
05.2021 - 05.2022
- Consulting with Banquet Sales Directors and Head Chefs regarding Events.
- Determining Staff, i.e. (Housemen, Servers, Bartenders).
- Planning layout and setup of venues.
- Coordination of Food & Beverage delivery within Hotel function space.
- Purchasing or supplies (Liquor, dry goods, paper products, etc.)
- Closing and posting of daily checks, profit/loss statements, forecasting, Payroll.
- Trained and supervised staff on service standards and event execution.
- Managed banquet operations for large-scale events at luxury hotel.
- Collaborated with clients to customize event layouts and themes.
- Oversaw inventory management for banquet supplies and equipment.
- Facilitated communication between departments to enhance event coordination.
- Worked closely with other departments such as kitchen staff and Catering staff to ensure smooth operations during events.
Banquet Captain/Lead Banquet Server
Omni Barton Creek
Austin, TX
04.2019 - 10.2020
- Accommodation and service of guests.
- Anticipating guests needs for events.
- Preparation of events, glasses, table settings, and keeping the premise clean.
- Mixing, preparing and serving cocktails and wine for guests during events.
- Supervised banquet staff to ensure smooth event operations and guest satisfaction.
- Managed food service during events, ensuring timely delivery and presentation.
- Communicated with clients to confirm event details and special requests.
- Conducted pre-event briefings to align team on roles and responsibilities.
Lead Banquet Server, Banquet Bartender
Four Seasons Resort
Austin, TX
05.2018 - 08.2020
- Accommodation and service of guests.
- Supervised banquet setup and ensured compliance with event specifications.
- Trained and mentored junior staff on service standards and procedures.
- Coordinated with kitchen staff for timely meal service during events.
- Managed inventory of dining supplies and organized storage areas efficiently.
- Anticipating guests needs for events.
- Preparation of events, glasses, table settings, and keeping the premise clean.
- Mixing, preparing and serving cocktails and wine for guests during events.
Banquet Server/ Captain on Training
Mountain Shadows Resort
Scottsdale, AZ
11.2017 - 05.2018
- Accommodation and service of guests.
- Anticipating guests needs for events.
- Preparation of events, glasses, table settings, and keeping the premise clean.
- Mixing, preparing and serving cocktails and wine for guests during events.
- Supported event coordinators by preparing for special requests or needs.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Server assistant, banquet server, pool server, food runner and Barista
Four Seasons Resort
Scottsdale, AZ
09.2016 - 05.2018
- Contributed to a positive dining experience through attentive service support.
- Aided in the training of new staff on operational procedures.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Lead Spa therapist and Hairstylist
Four Seasons Resort Costa Rica
Liberia, Costa Rica
03.2006 - 06.2014
- Performing spa services: massages, facials, depilation, makeup application, manicure and many more.
- Consistently improving work environment and procedures, upselling to guests/clients.
Education
Massage Therapist -
I.E.C.S.A. beauty school
San Jose, Costa Rica01.2007
Aesthetician -
C.E. M. Beauty School
San Jose, Costa RicaSkills
- Budgeting and forecasting
- Staff management
- Customer relationship management
- Team training
- Problem solving
- Venue coordination
- Conflict and complaint resolution
References
- Deidre Hill, 443-825-9767, Banquet Director, Four Seasons, Houston, TX
- Miki Komlenovic, 808-757-8081, Banquet Captain, Four Seasons, Scottsdale, AZ
- Scott Davis, 602-321-4682, Banquet Director, Mountain Shadows Resort, Scottsdale, AZ
- Michelle Carbone, 832-474-6676, CEO, BMC Software, Houston, TX
Languages
Spanish
Professional
References
References available upon request.
Timeline
Banquet Captain
Four Seasons Hotel Houston
05.2022 - Current
Banquet Captain/ Manager
Le Meridien Houston Downtown
05.2022 - 03.2025
Banquet Manager
JW Marriott Downtown Houston
05.2021 - 05.2022
Banquet Captain/Lead Banquet Server
Omni Barton Creek
04.2019 - 10.2020
Lead Banquet Server, Banquet Bartender
Four Seasons Resort
05.2018 - 08.2020
Banquet Server/ Captain on Training
Mountain Shadows Resort
11.2017 - 05.2018
Server assistant, banquet server, pool server, food runner and Barista
Four Seasons Resort
09.2016 - 05.2018
Lead Spa therapist and Hairstylist
Four Seasons Resort Costa Rica
03.2006 - 06.2014
Massage Therapist -
I.E.C.S.A. beauty school
Aesthetician -
C.E. M. Beauty School
Similar Profiles
Niamh KemmyNiamh Kemmy
Guest Experience Supervisor at Grand Hotel Du Cap Ferrat, a Four Seasons HotelGuest Experience Supervisor at Grand Hotel Du Cap Ferrat, a Four Seasons Hotel
Hari GopinadhanHari Gopinadhan
Paymaster at Two Seasons Hotel Hotel Apartments Fz LLCPaymaster at Two Seasons Hotel Hotel Apartments Fz LLC
Krishanthus ManoharanKrishanthus Manoharan
Restaurant supervisor at Four Seasons HotelRestaurant supervisor at Four Seasons Hotel
Toinette LeeToinette Lee
Care Giver at Independent ContractorCare Giver at Independent Contractor
Patrick AlmendarezPatrick Almendarez
Freelance Digital Marketing Consultant at Self Employed ServicesFreelance Digital Marketing Consultant at Self Employed Services