Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hospice Care Consultant
Heartland Hospice
Miami, FL
06.2022 - Current
Developed and implemented hospice care plans for patients in collaboration with physicians, nurses, and other healthcare professionals.
Ensured the patient and his/her family has adequate knowledge and understanding of the hospice or homecare benefit, as appropriate.
Prepared and conducted calls and presentations to potential referral sources.
Maintained a complete, up-to-date account of referrals including physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers within an assigned territory.
Provided insight in strategic planning including identifying opportunities for additional or improved services to address customer needs.
Effectively established general inpatient contracts with doctors, hospitals and SNFFs for Heartland Hospice Dade Division.
Established positive relationships with decision makers, hospitals, skilled nursing facilities, and other contractors to provide education and increase awareness of Heartland’s programs and services.
Build and monitor communities, physicians of Heartland Hospice as higher quality perceptions.
Accounting Supervisor /Payroll Specialist
Master Construction of South Florida
Miami, FL
05.2020 - 08.2021
Reviewed and reconciled discrepancies in accounts and financial documentation.
Approved ledger entries by auditing transactions.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Researched and prepared reports required by management or governmental agencies.
Interpreted and explained work procedures and policies to brief staff.
Generated relevant paperwork and payroll reports.
Onboarded new employees in time reporting and payroll systems.
Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Senior Sales and Marketing Executive
Bureau Veritas Group
Miami, Fl
06.2015 - 04.2020
Responsible for matters relating to the export jurisdiction/classification and customs import classification and obtaining export/import permits/authorizations in accordance with the destination regulations.
Oversee the operational processes for assuring trade compliance review and approval relating to export licensing, technical data.
Management team to create a customer-focused sales and marketing strategy that will achieve company revenue targets.
Responsible for processing Certificates of Conformity in a timely manner and working closely with the liaison office, operations and sales team.
Demonstrated self-reliance by meeting, presentation and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various services by explaining unique features and educating customers on proper application or usage.
VOC Technical Officer Supervisor
Bureau Veritas Group
Miami, Fl
06.2000 - 06.2015
Design and evaluate new ways to improve the operations team.
Create a positive working group to archive the goals in short and long terms, creating a work plan that improving production in our team.
Ensure quality and quantity production control by reducing delays and increasing production.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated production and customer service knowledge through our inside and outside system resources.
Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Coordinate international and local cargo inspections.
Ensure configuration and control of the export registry and trade compliance documentation is maintained.
Implement action for resolution of export / import compliance problems, questions, or complaints.
Crafted diagrams and flowcharts outlining logical operational steps.
Education
BBA - Business Administration/Marketing
Interamerican University
Puerto Rico
06.1994
Skills
Sales & Marketing Strategy Territory Management Relationship Building Account Management Consultative Selling Team Building Stakeholder Engagement Prospecting & New Business Growth Negotiation Skills Verbal, Written, and Presentation Skills Creative Thinking Strategic Marketing Plans Revenue and Profit Growth Decision Making Regulatory Compliance Bilingual: English/Spanish
Certification
Certified Quality Assurance System, Code of Ethics, ISO:9001, ISO 17025, ISO 14001, OSHA 18001, HIPAA
Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)