EINAV SAKOURY
Los Angeles,USA
Summary
Professional operations manager. Exceptional interpersonal, verbal, and written communication skills. Ability to manage operations and customer service simultaneously. Experience includes managing all aspects of the daily workflow of a company. A manager with a focus on increasing revenue and profitability by monitoring and improving daily workflow. Offer the highest level of personal commitment to operational excellence. Key qualifications include: Operations Management – Daily Workflow & Time Management – Budgets & Cost Control Initiatives Revenue & Profitability – Vendor Relationships – Staff Training & Mentoring – Project Management Inventory Management – Accounting & Payroll – Purchasing Oversight – Marketing Initiatives Internal Control Advisement – Best Operational Protocols – Contract Negotiation Microsoft Office Suite (Word, Excel, PowerPoint) - QuickBooks
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head Administrator
EG Builders Inc.
01.2023 - 02.2025
- Directed all administrative functions for a privately owned construction company, supporting the owners directly and supervising 3 office staff and 6 sales representatives.
- Oversaw production and project management tracking, reviewed all daily data entry, and ensured accuracy in invoicing and general bookkeeping using QuickBooks.
- Managed accounts receivable and payable, including weekly customer payment collection and timely payouts to subcontractors.
- Held weekly strategic meetings with ownership to review profit and loss reports, identify inefficiencies, and provide recommendations for smarter financial decisions.
- Set and monitored weekly and monthly marketing and lead generation targets, aligned with carefully managed budgets to maximize ROI.
- Hired and trained new office staff, sales team members, and lead generators; onboarded employees on company’s dialer system.
- Dispatched qualified leads to sales team and tracked performance against conversion targets.
- Handled customer finance accounts: applied for new partner programs, set up accounts, and ensured smooth coordination with external financing companies.
- Introduced process improvements across operations and helped establish a scalable, performance-driven structure.
- Streamlined administrative processes by implementing efficient filing and record-keeping systems.
- Negotiated favorable terms with contractors, securing high-quality services at competitive prices.
Office Manager
Golden Age Builders
05.2020 - 12.2022
- Worked directly with the company owner to drive greater efficiency across day-to-day operations and reduce overhead costs.
- Supervised a 12-person team, including administrative staff and sales representatives, overseeing task execution, performance, and internal communication.
- Directed daily administrative functions: scheduling, recordkeeping, invoicing, and bookkeeping using QuickBooks.
- Collected weekly payments from customers, processed subcontractor payments, and managed internal financial reporting.
- Trained new hires, onboarded lead generation team members, and coached employees on CRM/dialer systems.
- Created monthly marketing budgets and lead generation plans; tracked ROI and adjusted tactics based on performance.
- Dispatched new leads to the sales team, monitored pipeline activity, and supported the sales process end to end.
- Attended weekly meetings with ownership to review profit and loss reports and advise on strategic reinvestment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of the project
Project Manager
GREEN HOME DEVELOPMENT & REMODELING
03.2018 - 04.2020
- Oversaw entire projects for company specializing in residential renovation. Served as sole point of contact for all customers, as well as liaise between sales, marketing, accounting, and production.
- Projects were the result of more than 100 telemarketers, 30 sales associates, office staff and outsourced labor.
- Completed projects an average of 90% on time while accounting for material shortages/setbacks, labor issues and weather obstacles.
- Oversaw projects from initial planning through to final walk-through. Projects ranged from simple remodels to complete home renovations/remodels. Project valued from $20K to $1.5M
- Negotiated customer contracts while keeping in mind corporate profit margins.
- Evaluated resources and saved revenue on purchase of raw materials, equipment usage, and manpower from start to finish.
- Secured permits and licenses from city and other appropriate authorities.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Operations Manager/Senior Accounting Manager
A.M. ELECTRIC & LIGHTING DESIGN, INC.
01.2015 - 02.2018
- Managed electrical service for new constructions and service calls. Oversaw multiple time-sensitive projects that included scheduling, purchasing, inventory management, accounting, and customer service.
- Company employee head count: 45. Service calls varied in pricing; projects ranged into the millions.
- Maintained cash flow by consistently ensuring payments were received following each phase of construction.
- Built positive relationships with vendors/suppliers. Negotiated inventory purchases as needed.
- Managed accounting department functions that included Accounts Payable, Accounts Receivable and payroll. Ensured month-end banking and year-end figures were accurately reconciled.
- Assisted management with cost control and daily cash flow by accurately compiling back-up and evaluation of various financial reports and statements.
- Supported a continuous revenue stream by consistently working with outsourced suppliers, ensuring inventory met construction/project needs.
- Continued.......
- Supervised operations staff and kept employees compliant with company policies and procedures.
Founder
ALICE WONDER KITCHEN
01.2011 - 12.2014
- Managed start-up and daily operations of a catering business featuring Moroccan and Middle Eastern cuisine.
- Created meat and vegetarian main dishes, accompaniments, and desserts.
- Implemented an effective marketing plan utilizing social media platforms and word of mouth.
- Planned and catered business, holiday, and social events for 100+ attendees.
Operations Manager
ROD’S AUTO TECH & MARINE
01.2008 - 01.2011
- Oversaw operations for auto shop specializing in repair of high-end European cars and boats.
- Managed inventory valued at approximately $20-30K. Worked with suppliers to secure best pricing.
- Scheduled diagnostic and repair work orders, ensuring adequate time to complete each order within reasonable time frames.
- Built goodwill and future patronage by educating customers on proper car maintenance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager / Customer Service Associate
BROADWAY BRIDGE WASH AND LUBE
01.2005 - 11.2007
- Set up company operations and customer service protocols and procedures. Managed and ensured inventory met customer needs. Automotive service included vehicle wash, oil changes, alignments, brake repair, A/C and heating system repair, hose, and belt replacement.
- Monitored expiration dates and avoided redundancy and overstocking of cleaning items and lubricants.
- Provided training and supervised a team of seven associates that enhanced sales and customer service.
- Resolved customer complaints quickly to ensure future business and referrals.
- Collaborated with vendors to ensure best pricing on wholesale products.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
ASSOCIATED ARTS DEGREE - Industrial Management
Tel Aviv University
ASSOCIATED ARTS DEGREE - Biotechnology
Ariel University
Skills
- Organizational leadership
- Staff development
- Customer service
- Relationship building
- Problem-solving
- Reliability
- Excellent communication
- Organizational skills
- Operations management
Certification
Dental Assistant, ORT Singalovski College, Ramat Gan, Israel
Timeline
Head Administrator
EG Builders Inc.
01.2023 - 02.2025
Office Manager
Golden Age Builders
05.2020 - 12.2022
Project Manager
GREEN HOME DEVELOPMENT & REMODELING
03.2018 - 04.2020
Operations Manager/Senior Accounting Manager
A.M. ELECTRIC & LIGHTING DESIGN, INC.
01.2015 - 02.2018
Founder
ALICE WONDER KITCHEN
01.2011 - 12.2014
Operations Manager
ROD’S AUTO TECH & MARINE
01.2008 - 01.2011
Operations Manager / Customer Service Associate
BROADWAY BRIDGE WASH AND LUBE
01.2005 - 11.2007
ASSOCIATED ARTS DEGREE - Biotechnology
Ariel University
ASSOCIATED ARTS DEGREE - Industrial Management
Tel Aviv University
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