Einna Hicks
Decatur,IL
Summary
Dynamic professional with experience as a Care Provider at D.O.R.S, excelling in emotional support and customer engagement. Proven ability to manage high-volume calls as a Telemarketer, enhancing sales pipelines through effective negotiation. Committed to delivering exceptional service while maintaining organization and efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Care Provider
D.O.R.S
07.2024 - Current
Provide care in the evening, such as cleaning, preparing dinner and assisting with every day activities.
Correctional Officer
Decatur Correctional Center
Decatur, IL
10.2023 - 03.2026
Supervise individuals in custody.
Telemarketer
TM-One
Iowa City, IA
02.2012 - 2015
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Pharmacy Assistant
Walmart
Decatur, IL
01.2011 - 2012
- Assisted pharmacists in filling prescriptions and managing inventory levels.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Processed transactions accurately at point-of-sale terminals for medication purchases.
Education
High School Diploma -
Eisenhower High School
Decatur, IL05.2023
Skills
- Emotional support
- Inbound and outbound calls
- Negotiation and persuasion
- Customer engagement
- Data entry
- Verbal and written communication
- Goal oriented
Timeline
Care Provider
D.O.R.S
07.2024 - Current
Correctional Officer
Decatur Correctional Center
10.2023 - 03.2026
Telemarketer
TM-One
02.2012 - 2015
Pharmacy Assistant
Walmart
01.2011 - 2012
High School Diploma -
Eisenhower High School