Eirene Horsley

As a scheduler for Mount Carmel Heart & Vascular, I managed the schedules of several specific providers, while also managing checkout of the outpatient appointments of all providers daily. I worked with the providers and staff all over the health system to find solutions for patients to receive their care in an efficient manner. I worked with patients both in person and over the phone to deliver exceptional customer service.

As a member of the registration staff, I ensured patients had a smooth process from entering the building to getting to their appointments. I also prepared patient accounts for ease of registration, and then corrected errors by the end of the workday in order to maintain accuracy.

As a substitute teacher, I honed my creative problem-solving skills to manage a classroom for a day or two at a time. Each classroom posed a unique set of challenges to direct the students to do the work assigned by the regular classroom teacher.

As a Circulation Desk Assistant for Beeghly Libary on the Heidelberg University campus, I assisted university students and community patrons in finding materials as well as checking them out. Depending on the time of day of my shift, I was trained to complete both opening and closing procedures, process in-bound and out-bound OhioLink materials, as well as shelving.