Eirine Charmani
Plano,TX
Summary
"Customer service dynamo with 11+ years of experience exceeding expectations in fast-paced healthcare settings. and retail Proven ability to create welcoming atmospheres for patients and families, manage multiple priorities efficiently, and contribute to positive team dynamics. Skilled
Overview
25
25
years of professional experience
Work History
Hostess
Texas Health Presbyterian Hospital
10.2022 - Current
- Greeted patient warmly provided friendly and warm presence throughout staying hospital experience.
- Answered the patient questions any needs about food
- Supported servers, food runners, and prepare line in kitchen
- Completed daily side work and opening and closing duties without fail.
Customer Service Manager
Wallmart
11.2010 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Built positive rapport and relationships for high levels of customer satisfaction.
Patient Care Assistant
Home Health Services
09.2018 - 03.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Waitress
Original Pancakes House
02.2003 - 05.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Certified Nurse Aide Technician
Evangelismos Hospital
03.1999 - 11.2002
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
No Degree - Health Profession
12.2023
Skills
- Cleaning and Sanitation
- Safe Food Handling
- Food Preparation and Safety
- CPR Certification
- Team Collaboration
- Food Running
- Basic Life Support
- Compassionate Care
- Patient Care
- Feeding Assistance
boy scout America! volunteer
Volunteering as a camp counselor coordinator, I helping Girl and Boy Scouts through the process of gathering wood, building a safe fire structure including Unlocking the secrets of the forest: Volunteering with Girl and Boy Scouts, I designed a nature scavenger hunt that sent them on a thrilling adventure
Timeline
Hostess - Texas Health Presbyterian Hospital
10.2022 - Current
Patient Care Assistant - Home Health Services
09.2018 - 03.2020
Customer Service Manager - Wallmart
11.2010 - 10.2022
Waitress - Original Pancakes House
02.2003 - 05.2007
Certified Nurse Aide Technician - Evangelismos Hospital
03.1999 - 11.2002
Collin College - No Degree, Health Profession
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