Eitienne Hitchcock

Managing learning initiatives and instructional design to implement effective learning technologies and strategies that enhance employee development and performance.

• Created course materials, including facilitator guides, participant workbooks, job aids, assessments and other resources.
• Utilized various software and tools to streamline processes and optimize performance.
• Evaluated course performance to determine areas in need of improvement.
• Coordinated with vendors for the procurement of technology resources required for training activities.

Developed and delivered a leadership curriculum for DISCO University designed to develop leadership competencies. Developed comprehensive Train-the-Trainer development programs and coached individuals involved in training efforts, providing effective growth and development opportunities (Kirkpatrick levels 1 and 2). Offered coaching and 360-degree feedback initiatives for the leadership track.

• Owner and administrator of the LMS site.
• Curriculum instructional designer for sales and leadership programs.

Conducted instructor-led training sessions twice a month for new hire orientation and leadership programs aimed at commercial teams. Assessed training and development needs within the organization through job analysis, performance appraisal systems, and regular consultations with the leadership team.

• Developed workshop and role-play scenarios for Commercial Kick-Off events, and created pre-event curriculum materials for all sales representatives.
• Developed an engaging video series for the "Selling Skills Pathway Program" and curated the "Sales Insider Podcast" series to improve the learning and technical skills of direct sellers.
• Developed an interactive user guide and knowledge base for Lytx's Machine Vision and Artificial Intelligence technology.

Developed training programs for the global commercial operations team in the US, Philippines, Mexico, and the UK.

• Conducted field training for advanced procedural guides covering all aspects of the business, including technical product information and diabetes clinical sales for learning and development.
• Created curriculum for Mid-year and National Sales Meetings to stay updated on new technologies and industry trends.
• Supervised instructional designers who developed 46 Articulate modules featuring engaging sound and special effects to train skilled healthcare professionals.
• Collaborated with marketing to create promotional materials and clinical summaries for the field sales teams that aligned with legal, medical, compliance, and FDA regulatory requirements.
  

Improved the effectiveness of the sales team by developing a dynamic, job-specific course structure based on the Challenger Sales methodology. I managed all strategic, logistical, and tactical aspects of the new hire and ongoing education program. Additionally, I enhanced the pathway for acquiring selling skills through a blended learning curriculum that incorporates various modalities.

• Collaborated with the corporate marketing team to provide product information and updates, enhancing the sales team's technical knowledge through storyboards for engaging video content development.
• Developed e-learning course content to deliver instructional materials for remote employees using Articulate, Camtasia, and the Adobe CC suite..
• Collaborated with internal stakeholders to provide metrics and analysis of sales team performance and forecast headcount.

Delivered assessments, including Blanchard situational leadership II, MBTI, DISC. Ran SPSS statistical analysis to aid in the organizational improvement of KSAO’s. Development of organizational execution of statistical analysis utilizing research methodology.

• Solar Turbines- Analyzed strategies for third party change management effort introducing newly acquired equipment.
• San Diego Gas and Electric-Conducted job analysis on call center performance. Evaluated efficiency and performance appraisal system, and identified critical areas to maximize performance.
• Mobile carriers AT&T, Sprint, Verizon- Designed, administered, and analyzed an organizational customer satisfaction survey which focused on measuring critical success factors linked to their brand.