Ej Ejigu
Lawrenceville,GA
Summary
Dedicated Technical Support Specialist with significant experience in Helpdesk and Desktop Support settings, ensuring customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
MDM INC
05.2020 - 04.2025
- Performed in-depth analyses and utilized problem-solving strategies to elevate customer satisfaction levels.
- Enhanced documentation and categorization of customer interactions across multiple communication platforms to support effective relationship management.
- Addressed and mitigated technical support issues to maintain seamless operations.
Help Desk Support Specialist
Verso Technologies
06.2014 - 05.2020
- Opened, tracked, and resolved tickets for client technical support requests, ensuring end-user satisfaction.
- Followed standard operating procedure to perform software quality assurance testing by executing test cases, identifying defects, reproducing bugs, reporting testing results, and escalating any discovered issues.
- Assisted with company email server administration by managing users and distribution lists.
Desktop Support Specialist
ARC
06.2010 - 05.2014
- Support High Speed Cable and DSL Connections.
- Support the NOC center.
- Install, configure and troubleshoot Software issues.
- Utilize remote tools to troubleshoot and identify customer issues.
- Reset and check user accounts utilizing Active Directory.
- Utilized the Remedy ticketing system for tracking purposes.
Help-Desk Technical Support Specialist
GA DHR
05.1996 - 04.2010
- Support Network connectivity.
- Configure Mail Server and troubleshoot mail transport errors.
- Configure TCP/IP and Network for Internet connections.
- Troubleshooting problems with Cisco routers.
Education
AS - Computer Information Technology
GSU
BS - Computer Information Technology
Regis University
05.2016
Skills
Technical troubleshooting
Customer relationship management
Ticketing system management
Software quality assurance
Remote support tools
TCP/IP troubleshooting
Network configuration
User account management
Remote support
Customer support
Certification
- CompTIA A+
- CompTIA Network+
Timeline
Technical Support Specialist
MDM INC
05.2020 - 04.2025
Help Desk Support Specialist
Verso Technologies
06.2014 - 05.2020
Desktop Support Specialist
ARC
06.2010 - 05.2014
Help-Desk Technical Support Specialist
GA DHR
05.1996 - 04.2010
AS - Computer Information Technology
GSU
BS - Computer Information Technology
Regis University