Summary
Overview
Work History
Education
Skills
Timeline
Generic

E.J. Roberts

Cincinnati,OH

Summary

Dynamic supervisor with a proven track record at Kroger, enhancing team productivity through strategic planning and effective coaching. Skilled in staff management and decision-making, I successfully reduced turnover and improved customer satisfaction by fostering a positive work environment and implementing cost-saving measures. Committed to excellence and continuous improvement.

Overview

27
27
years of professional experience

Work History

Supervisor

Kroger
04.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented cost-saving measures, significantly reducing operational expenses.

Team Lead

Kroger
03.2021 - 04.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment to build team of top performers.

Order Selector

Kroger
07.2020 - 03.2021
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.

Manager

Griff's Custom Cleaners
01.1998 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

GED -

University of Cincinnati
Cincinnati, OH

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Expectation setting
  • Coaching and mentoring

Timeline

Supervisor

Kroger
04.2022 - Current

Team Lead

Kroger
03.2021 - 04.2022

Order Selector

Kroger
07.2020 - 03.2021

Manager

Griff's Custom Cleaners
01.1998 - 07.2020

GED -

University of Cincinnati

Similar Profiles

CREATE PROFILE
E.J. Roberts