EJ Valenzuela
Anchorage,AK
Summary
Detail-oriented and compassionate Registration and Scheduling Specialist with extensive experience managing high-volume patient scheduling and registration across medical, dental, and behavioral health departments. Proficient in Dentrix, Cerner, and CareLogic EMR systems, with proven ability to handle 100+ daily calls and complex patient coordination, including transportation logistics and VA authorization compliance. Skilled in assisting with billing inquiries, processing payments, and providing empathetic support for sensitive behavioral health services such as Substance Use Disorder programs. Strong collaborator with clinical teams and mentor to new staff, committed to maintaining HIPAA standards and delivering exceptional patient experiences in fast-paced healthcare settings.
Overview
4
4
years of professional experience
Work History
Scheduling and Registration Specialist I
Kodiak Area Native Association
12.2023 - 04.2025
- Scheduled patient appointments using Dentrix, Cerner, and CareLogic across multiple departments, ensuring accuracy and efficiency.
- Managed 100+ daily calls in call center rotations, handling appointment scheduling, cancellations, and patient inquiries.
- Assisted patients with behavioral health (BH) services, including Substance Use Disorder (SUD) programs.
- Provided supportive suggestions and referrals for services not available onsite to ensure comprehensive patient care.
- Assisted with billing inquiries and processed payments both in person and over the phone.
- Verified VA patient eligibility and ensured proper VA authorization before scheduling.
- Collaborated with nursing, lab, dental, behavioral health, and physical therapy teams to coordinate care and optimize scheduling.
- Coordinated patient transportation by managing a shared Outlook van calendar and communicating with drivers.
- Registered patients by collecting and verifying personal, insurance, and medical information, maintaining HIPAA compliance.
- Prepared and securely managed travel packets, confirming patient identity at pickup.
- Delivered professional front-desk and phone support with a patient-centered approach.
- Verified insurance coverage and obtained pre-authorizations to facilitate smooth billing.
- Maintained detailed documentation to ensure clear communication between administrative and clinical staff.
- Trained and mentored new staff on protocols, systems, and patient interaction best practices.
- Demonstrated strong multitasking, organizational, and problem-solving skills in a fast-paced healthcare environment.
Mover/Packer
Allied Alaska
03.2022 - 09.2025
- Efficiently packed, loaded, and unloaded furniture and household items with great care to prevent damage during transport.
- Safely delivered goods to customers on time, ensuring excellent customer service and satisfaction.
- Managed inventory and organized items for optimal space utilization during loading and transport.
- Communicated clearly with customers regarding delivery times, special requests, and handling instructions.
- Operated moving equipment and vehicles in compliance with safety regulations.
- Maintained cleanliness and organization of moving trucks and workspaces.
- Assisted with assembly/disassembly of furniture and equipment as needed.
- Demonstrated physical stamina and teamwork in fast-paced, physically demanding environments
Education
GED -
Kodiak College
Kodiak, AK05-2021
Skills
- Patient Appointment Scheduling
- Electronic Medical Records (Dentrix, Cerner, CareLogic)
- Insurance Verification & Authorization
- Billing & Payment Processing
- HIPAA Compliance & Patient Confidentiality
- High-Volume Call Management
- Microsoft Outlook Calendar & Email Management
- Interdepartmental Collaboration
- Travel Packet Preparation & Secure Document Handling
- Customer Service & Patient Communication
- Staff Training & Mentorship
- Multitasking & Time Management
- Physical Stamina & Endurance
- Safe Equipment Operation & Handling
- Inventory Management & Organization
- Problem Solving & Teamwork
Accomplishments
Played a key role in coordinating patient registration and scheduling for Arctic Care 2024 in Kodiak, Alaska, a large-scale Department of Defense mission delivering free medical, dental, optometry, and veterinary services to underserved communities; collaborated with multiple agencies including the Kodiak Area Native Association to ensure smooth operations and exceptional patient access.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Scheduling and Registration Specialist I
Kodiak Area Native Association
12.2023 - 04.2025
Mover/Packer
Allied Alaska
03.2022 - 09.2025
GED -
Kodiak College
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