Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EJ Valenzuela

Kodiak,AK

Summary

Developed skills in logistics and client interaction in fast-paced environment, now seeking to transition into new field. Demonstrated ability to manage time effectively and work collaboratively within team. Focused on utilizing these transferrable skills to make positive impact in new role.


Professional with strong background in registration management, adept at maintaining accurate records and providing exceptional customer service. Skilled in data entry, scheduling, and handling confidential information with integrity. Known for strong team collaboration, reliability, and adaptability to changing needs. Excels in fostering positive patient interactions and achieving results through efficient workflow management.

Overview

3
3
years of professional experience

Work History

Mover/Packer

Allied Alaska
03.2022 - Current
  • Worked closely with many different crews/members to strategize the completion of moves and deliveries safely and efficiently within designated time frames, enhancing team efficiency and coordination.
  • Reassure customers by communicating with them before, during and after moves with the crew to address questions and concerns, making sure nothing is missed providing them an ideal, safe and satisfying move.
  • Inspect and handle household goods and furniture with care using proper material and technique such as extra padding or disassembly for fragile and valuable possessions. Ultimately, reducing damage claims before and after move as well
  • Labeling boxes and wrapped goods such as stating customer name, contents, room and initials.
  • Followed safety protocols when loading by properly using items such as dolly's to quickly and safely maneuver goods around jobsites and assisting teammates to reduce fatigue and injury with lifting, also placing protection around floors, corners and doors
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.

Scheduling and Registration Specialist

Kodiak Area Native Association
12.2023 - 03.2025
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Worked with clinical staff, coordinators and billing department to resolve patient inquiries and billing questions.
  • Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
  • Maintained a comprehensive understanding of medical terminology, insurance regulations, and clinical policies to effectively assist patients during the registration process addressing questions and concerns
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Scheduled and registered appointments using application programs such as Cerner, Dentrix and Carelogic.
  • Secured confidential patient information from unauthorized access.
  • Collected co-pays and verified insurance coverage to complete check ins.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Retrieved medical data for physicians and patients.

Education

GED -

Kodiak College
Kodiak, AK
05-2021

Skills

  • Administrative Skills
  • Medical Knowledge / Terminology
  • Customer Service
  • Billing and Insurance
  • Time Management
  • Organization
  • Team Collaboration
  • Problem Solving and Critical Thinking
  • Revenue Cycle
  • Attention to Detail
  • 65 wpm
  • Patient Services
  • Flexibility
  • Multitasking
  • Computer Skills
  • Communication

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Scheduling and Registration Specialist

Kodiak Area Native Association
12.2023 - 03.2025

Mover/Packer

Allied Alaska
03.2022 - Current

GED -

Kodiak College

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