E. Jane Krauss

• Collaborate with leaders across CWS to understand and define the Coworker Experience vision and strategy aligned with overall strategic and financial CWS and CDW objectives.
• Develop a future state roadmap to build the Coworker Experience organization at CDW.
• Streamline and partner with teams to develop employee centric CWS processes and systems that enable our CWS teams, people managers and employees to be self-sufficient by bringing to bear Oracle and ServiceNow HR solutions.
• Work directly with key stakeholders and business partners, which includes but is not limited to CDW’s Talent Acquisition, Compensation, Organizational Capability, Benefits, Business Partner, HRIS, and CWS Operations teams, to bring together the best team to deliver seamless service and holistic solutions to the business.
• Create a service catalog of core capabilities within the Coworker Experience team and develop standard operating procedures and intake processes.
• Adapt readily to changing priorities; offering solutions to challenges or problems as they occur.
• Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player and leader with exceptional communication, analytical, and leadership skills.
• Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned.
• Provide leadership to individuals on team(s) through onboarding, training, coaching, feedback, development goals, and performance management.
• Oversee US and Canada Payroll, US Commissions and Global Mobility & Immigration teams.

• Advise, consult, and serve as a member of the leadership team in the development and execution of short-term and long-range plans and budgets based on broad corporate goals, acquisitions, strategic planning, and growth objectives.
• Lead the overall strategic development, design, implementation, administration, and governance of all US and Canadian benefit programs with an overall benefit budget of $35M.
• Monitor and evaluate benefit programs including health & welfare and retirement plans to ensure benefit programs are progressive and current regarding trends, practices, and costs.
• Lead, mentor & grow a team of benefit professionals. Bring individual team members together with varied strengths to meet goals and drive projects to completion.
• Drive continuous process improvement and cost reduction/mitigation by developing and implementing efficient, effective delivery systems for all programs and services.
• Collaborate and partner with HRBP’s and business leadership to understand key concerns in attracting, motivating, and retaining high quality, diverse talent.
• Handle vendor relationships, including conciliation of services/costs and performance guarantees or incentives.
• Minimize risk to the organization by ensuring compliance with all regulatory requirements.
• Maintain detailed understanding of federal and state legislation influencing benefits.
• Plan administrator and retirement plan committee member for the US 401k retirement plan with $500M in assets and Canadian RRSP.
• Benefit and HR acquisition team lead and coordinator. Conduct benefit analysis and develop strategies for communication and onboarding acquired employees to ensure minimal disruption.
• Developed and implemented a self-insured medical plan that resulted in a $2M annual savings.

Oversaw day-to-day business operations of the Administration Department which included Human Resources, Recruiting, Facilities, Warehouse & Logistics, Contracts and Facility Security. Partnered with the Executive Management Team to develop and implement organizational strategies and policies, identifying best practices to improve processes, internal communication and information flow and play a role in long-term organizational growth and planning. Lead efforts to further the company vision through various programs with a primary focus on employee engagement.

• Worked in collaboration with the Executive Management Team to guide the growth of the organization.
• Assisted company stakeholders with executing the strategic plan.
• Assisted with the development of a Customer Engagement Model.
• Provided operational leadership, planning and direction in the business operations of Human Resources, Recruiting, Facilities, Warehouse & Logistics, Contracts and Facility Security.
• Enhanced, developed, and implemented company policies and procedures in the organizations Administration functions. Provided supervision and management in the areas of Human Resources, Recruiting, Facilities, Warehouse & Logistics and Facility Security.
• Created and managed departmental project work plans and budgets, and controlling expenditures based on annual and project budgets.
• Developed training and corporate communications related to corporate administration policies and procedures.
• Expertise regarding employee relations issues, policies, and best practices. Ensure compliance with legal and regulatory Employee Relations issues, to include the Department of Labor, EEOC and Federal & State government regulations.
• Directed the management of the corporate health and wellness plan. Asses, analyze and negotiate vendor contracts for best value.
• Oversaw strategies and processes needed to recruit, train, retain and support the company’s workforce.
• Supervised the corporate recruiting function with an emphasis on monitoring, analyzing, and maintaining team performance that meets or exceeds industry standards and metrics. Communicate, prioritize, and coordinate requirements through the organization.
• Provided oversight for the corporate facilities functions, to include vendor relationships, contracts, and services. Manage facilities issues related to building maintenance and ongoing business operations.
• Worked with the Facility Security Officer to develop corporate security plans, compliance and audit programs related to both personnel and facilities clearance issues.
• Developed, tracked, and monitored performance-based metrics associated with the corporate administration functions. Measured and analyzed performance measurements throughout the organization with a focus on productivity, increased efficiencies, and process improvement.

• Planned, directed, and executed a full-service Human Resources Department supporting 300 employees in multiple locations.
• Lead and manage two Human Resources staff and two Corporate Headquarters Administrative Support staff.
• Directed and aligned Human Resources Department goals with the overall strategic goals and initiatives of the organization.
• Directed, managed, and executed all federal and state compliance requirements (including but not limited to - Title VII, EEO, VEVRAA, Affirmative Action, ERISA, FLSA, SCA, COBRA, and FMLA.
• Lead, managed and conducted internal investigations to resolve employee issues. Provided effective performance management counseling and coaching to management personnel.
• Planned, directed, and executed Learning & Development programs for organization, including two annual Force 3 academies for Sales, Engineering, and IT verticals.
• Planned, directed, and executed annual benefits renewal and open enrollment. Implement cost containment strategies while maintaining comprehensive benefits offerings that attract and retain employees.
• Developed a federal and state compliant comprehensive compensation system which allows the Company to price positions to market and compare current employee salaries within job groups.
• Developed and implemented a Metrics Dashboard for Executive Management Team.

Held multiple progressive roles during 4.5 year tenure.

Director, Human Resources

Facility Security Officer (FSO)

Corporate Health & Safety Officer

Corporate Ethics Officer

• Planned, directed, and managed a full-service Human Resources Department for a small woman-owned disadvantaged business that has had over 200% growth over a 4-year period.
• Directed and managed a Human Resources staff of 6 to include, 1 full-time HR Generalists, 1 full-time Technical Recruiter, 1 full-time HR specialist, and 3 part-time HR support staff.
• Asset Executive Management in determining the overall strategic goals and initiatives for the Company as a member of the Senior Management Team.
• Direct and align Human Resources Department goals with the overall strategic goals and initiatives of the Company.
• Lead, manage and conduct internal investigations to resolve employee issue.
• Direct and manage the affirmative action and equal employment opportunity programs for the Company.
• Interpret and analyze local laws and regulations in relation to company policies.
• Developed an FLSA compliant comprehensive compensation system for over 50 job groups, which allows the Company to price positions to market and compare current employee salaries within job groups.
• Developed and implemented an Affirmative Action Plan which passed an OFFCP desk audit in 2009.
• Directed the design and implementation of online recruiting tool and employee skills database utilizing Taleo.
• Developed, implemented, and facilitate ongoing training for management team members to include harassment avoidance, performance management, new hire and benefit orientation.
• Develop, implement, and manage HR metrics to include preparing and analyzing statistical reports and other data to monitor recruitment activities, applicant flow, interviews, hires, transfers, promotions, and turnover for compliance with legal regulations and organizational goals and objectives.

Manager, Global Benefits - December 2003 to March 2007

• Managed the US and Canadian medical, dental, vision, life, accident, disability, leave plans, workers compensation, retirement savings plans and supplemental benefit plans.
• Responsible for insuring company compliance related to COBRA, FMLA, ERISA and HIPAA.
• Developed, recommended, and implemented new or modified employee benefit plans and employee benefit policies.
• Managed annual Open Enrollment in the US and Canada.
• Developed and conducted annual financial analysis of benefit program.
• Responsible for cost containment of all benefit plans.
• Prepared benefit comparisons for all company acquisitions or transfers of incumbent staff.
• Benefits Subject Mater Expert for 10 field Human Resource Representatives located throughout the US and Canada.
• Responsible for compliance will all Federal, Provincial and State regulatory reporting and communication requirements.

Sr. Benefits Administrator - October 2000 to December 2003

• Administered the US Health and Welfare, Life and Disability, 401(k), Leave of Absence and Supplemental Benefits Plans.
• Coordinated all benefit functions with US regional site Human Resource Representatives.
• Responsibilities included, but were not limited to administration of COBRA, preparation and submittal of annual 5500’s for Health and Welfare and Defined Contribution Plans, prepared for and assisted with annual 401(k) Plan audit, compiled and analyzed all data for 401(k) Non-Discrimination Test, coordinate 401(k) Quarterly Open Enrollment and US Health and Welfare Annual Open Enrollment, responsible for compliance with ERISA, HIPAA, COBRA, FMLA, conducted annual 401(k) Plan analysis and Flexible Spending Account analysis, created quarterly Benefits Communication. Maintained and updated Benefit setup in HRIS