EJANI WYNN
Bronx,NY
Summary
Experienced retail worker with a strong background in providing exceptional customer service and ensuring efficient operations. Recognized for reliability and adaptability in fast-paced environments, consistently contributing to team objectives. Proficient in cash handling, customer interaction, and problem-solving, with a steadfast commitment to achieving desired outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
HomeGoods
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Eligibility Specialist
Human Resources Administration
02.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Server
Amercian Cruise Lines
05.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food/Beverage Server/ Room Service/ Host
American Queen Voyages
09.2021 - 04.2022
- Greeted Guests at each table
- Cleaned tables and reset them
- Provided water, wine and bread to each table
- Delivered room service orders to each guest’s rooms
- Escorted each guest to tables and provided waiters name to them.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Restaurant Steward/ Assistant Waiter
Norweigh Cruise Line
11.2018 - 05.2019
- Greeted Guests throughout the cruise
- Informed guests of the different services of the ship, ports, and dining services
- Promoted guest loyalty through attentive service, remembering preferences, and accommodating special requests whenever possible.
- Ensured high levels of cleanliness and sanitation with thorough attention to detail in dishwashing, utensil care, and kitchen maintenance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Increased overall restaurant cleanliness with regular deep cleaning tasks such as floor sweeping, mopping, and polishing silverware.
Cashier
Marshalls
08.2018 - 02.2019
- Greeted customers when entering or leaving establishment
- Documented all customer inquiries/comments thoroughly and quickly
- Engaged with customers by identifying needs, relaying product information, and providing prompt assistance
- Participated in merchandising projects
- Supported with securing company assets through effective Loss Prevention.
Teen Counselor
Mosholu Day Camp
06.2017 - 07.2018
- Teens counselors made sure they were safe, respected one another
- Facilitated open communication with parents regarding their child''s progress in the program while honoring confidentiality guidelines.
- Teen Counselors planned weekly games, meal times, swim times, and trips for the teens
- Enhanced teen engagement by incorporating interactive activities and group discussions in counseling sessions.
- Conducted assessments of teen clients'' needs to develop targeted interventions that promoted positive change.
Hostess/ Busser
Applebee's
02.2015 - 05.2016
- Greeted customers when entering or leaving restaurant
- Accommodated any special needs of guests
- Managed the Wait List when the restaurant was full and provided guest assistance to servers as needed
- Planned menus according to customers’ needs and diet restrictions.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Num Pang Restaurant
05.2014 - 08.2014
- Greeted customers when entering or leaving restaurant
- Processed customer transactions
- Counted money in cash drawers
- Maintained clean and neat checkout area
- Resolved customer complaints.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
BCBGMAXAZRIA
09.2012 - 01.2013
- Greeted customers when entering or leaving establishment
- Documented all customer inquiries/comments
- Participated in merchandising projects
- Supported with securing company assets through effective Loss Prevention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Childcare Provider
ACS Group
02.2011 - 06.2012
- Provided meals for the child
- Provided a sleeping mat for the child during nap times
- Provided a bath for the child
- Provided homework help for the child
- Escorted the child to and from school.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Bachelor of Science (BS) - Hotel, Tourism & Management
State University of New York at Plattsburgh
Plattsburgh, NY05.2018
Skills
- Microsoft Office (PowerPoint, Word, Access, Outlook)
- Excellent customer service and communication skills
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer Relations
Certification
- Tips Certified (Training for Intervention Procedures), 05/18
- TWIC Certified (Transportation Worker Identification Credential), 01/19
- MMC Certified (Merchant Mariner Credential), 02/19
Activities
- Member of Plattsburgh State Cheerleading Team, 05/16
- Dean’s List, 05/18
- National Scholarship Grant, Fall 2015
- Academic Achievement Award GPA Average, Fall 2015
- Student Support Service Scholarship, Fall 2015
Timeline
Cashier
HomeGoods
09.2023 - Current
Eligibility Specialist
Human Resources Administration
02.2023 - Current
Server
Amercian Cruise Lines
05.2022 - 12.2022
Food/Beverage Server/ Room Service/ Host
American Queen Voyages
09.2021 - 04.2022
Restaurant Steward/ Assistant Waiter
Norweigh Cruise Line
11.2018 - 05.2019
Cashier
Marshalls
08.2018 - 02.2019
Teen Counselor
Mosholu Day Camp
06.2017 - 07.2018
Hostess/ Busser
Applebee's
02.2015 - 05.2016
Cashier
Num Pang Restaurant
05.2014 - 08.2014
Sales Associate
BCBGMAXAZRIA
09.2012 - 01.2013
Childcare Provider
ACS Group
02.2011 - 06.2012
Bachelor of Science (BS) - Hotel, Tourism & Management
State University of New York at Plattsburgh
Similar Profiles
Camryn RatchfordCamryn Ratchford
Engagement Coordinator at HomeGoodsEngagement Coordinator at HomeGoods
Emma KacijancicEmma Kacijancic
Front End Supervisor at HomeGoodsFront End Supervisor at HomeGoods
Kyrillos AbrahamKyrillos Abraham
Merchandise Associate at HomeGoodsMerchandise Associate at HomeGoods
Collin ToneyCollin Toney
Seasonal Worker at HomeGoodsSeasonal Worker at HomeGoods
Paula GreenePaula Greene
Guest Employee Representative at Radio City Productions LLCGuest Employee Representative at Radio City Productions LLC