Emily Jennings
Greensboro,NC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Agent
Courtyard By Marriott
06.2023 - 10.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hotel Front Desk Agent
Comfort Inn By Choice Hotels
05.2022 - 05.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Coordinated with vendors for repair and maintenance of hotel.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC06.2010
Skills
- Data Entry
- Reservation Management
- Customer Service
- Guest Relations
- Problem-Solving Skills
- Administrative Skills
Military Service
United States Air Force
April 2013-July 2016
Job Title: Airborne Intelligence, Surveillance and Reconnaissance Operator
Timeline
Hotel Front Desk Agent
Courtyard By Marriott
06.2023 - 10.2023
Hotel Front Desk Agent
Comfort Inn By Choice Hotels
05.2022 - 05.2023
High School Diploma -
Western Guilford High School
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