E. JENNIFER ELKA

• Oversaw appointment scheduling and itinerary coordination for both patients and personnel including physicians, nurse care managers, advanced care paramedics and EMTs.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Proficient in the Ultimate Kronos Group (UKG) and When-To-Work to manage the daily schedules and payroll for 16 medial professionals. Experienced in using MS Office including Outlook and Teams, EPIC, Cerner, Electronic Health Records (EHRs), HealthPlanet and TridentCare Imaging, Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
• Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions. Generated reports and tracked data to monitor operational priorities and scheduling.

• Provided concierge service to assist patients, families, support people, and staff, directing them to available resources and offering personalized assistance.
• Maintained patient flow processes such as checking patients in for their procedure, escorting patients to designated pre-operative rooms, coordinating tests and procedures, scheduling patient transportation, efficiently monitoring and adjusting patient tracking logs, assisting with processing patient admissions, transfers, discharges, and filing reports accordingly. Assembled and maintained patient medical records and other documents related to patient care.
• Promptly answered multi-line phone systems and utilized hospital information systems, including but not limited to eRecord, Cerner, Surginet, Medical, Bedboard, and Teletracking.
• Provided care for a 27-patient unit, coordinating day-to-day hygiene, entering physician orders timely and accurately, and communicating changes to appropriate staff as needed.

• After successfully completing cardiology technician orientation, I provided routine patient care, including manual blood pressure monitoring, height and weight, medication reconciliation, multiple health screening questions, 12 lead EKGs, and applying 24 or 48-hour Holter monitors when ordered by cardiology offering high-quality patient care.
• Extensive communication with patients to pre-screen, review and reconcile their medications and allergies, scanning paper medical records into patients' electronic medical records (EMRs) via EPIC while maintaining privacy and adhering to HIPAA.
• Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
• Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.

Pittsburgh, PA (McCandless) August 2009 - January 2020

• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Routinely performed tasks including phlebotomy (blood draw and IV insertion/removal), 12 lead EKGs, vital signs (blood pressure, pulse oximetry, heart rate, respirations), height and weight, point-of-care testing, specimen collection, simple dressings, foley care, and using the bladder scanner and applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Monitored patient vital signs, lab results and other indicators of health and reported results to staff nurse or physician, noting changes from prior measurements. Utilized medical software to document and track patient progress and maintained accurate patient charts and medical records.
• Answered patient assistance calls, assessed needs, and offered qualified support and maintained clean and safe environment to promote patient safety and comfort. Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Participated in hospital and clinic staff meetings to discuss patient care.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices. Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.

• Took vitals and assessed patients in recovery room following surgical procedures and reported results to staff nurse or physician, documenting changes from prior measurements. Collaborated with members of patients' healthcare team to deliver appropriate level of care. Collected and transported specimens to prepare for lab testing.
• Supported healthy working environment, adhering to patient safety protocol, complying with hospital policies and maintaining situational awareness. Maintained clean and safe environment to promote patient safety and comfort.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assessed team members' workloads and offered assistance in areas where need was most evident.

• Transcribed physician orders accurately and, entered all orders into patient electronic health records (EHRs), alerted nurses to new orders, including stat medications. Assembled and maintained patient medical records and other documents related to patient care.
• Established and maintained effective communication with staff, and physicians to promote high-quality patient care, including assistance with processing patient admissions, transfers, and discharges.
• Answered telephone calls using a multi-line system, provided HIPAA-compliant information and direct calls to staff for further discussion when necessary.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Provided care for a 36-patient unit, coordinating daily clerical duties

• Arranged travel accommodations for groups, couples, executives, and special needs clients. Provided customers with optimum deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed and helped promote Christmas in New York shopping and tours bus trips during the Christmas holidays for three years.
• Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations. Maintained up-to-date knowledge of travel industry trends, regulations and advised customers on necessary travel documents and visa requirements to successfully reach planned destinations.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Assisted clients with flight changes and cancellations to minimize travel disruptions and followed up with customers to increase customer service with travel plans.

• Responsible for researching and booking corporate and leisure travel and drafting emails to present options, and advising customers on required legal travel documents and visas. Collaborated with colleagues to create and promote special travel packages
• The APOLLO computer reservation system was used to provide customers with the best deals and travel options, successfully negotiating rates while improving customer satisfaction ratings. Established exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments due to excellent listening and research skills and understanding of travel budgets.
• Communicated benefits and information regarding international travel insurance with clients and obtained economical rates.
• Promptly supported clients by resolving travel-related dissatisfaction.