EJIGAYEHU 3080 Richmond Blvd., Apt 205 GEMEDA

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

As a customer care representative, your primary responsibility is to ensure customer satisfaction by addressing their needs and resolving any issues they may encounter. Here’s a breakdown of typical duties and responsibilities:

### Key Responsibilities:

1. **Customer Interaction:**
- Respond to customer inquiries via various channels, including phone, email, live chat, and social media.
- Provide accurate information about products, services, and policies.

2. **Problem Resolution:**
- Diagnose and resolve customer issues effectively and efficiently.
- Handle complaints and troubleshooting effectively, aiming to turn negative experiences into positive outcomes.

3. **Product Knowledge:**
- Maintain a deep understanding of the company's products and services to effectively assist customers.
- Stay updated on product changes, promotions, and policies.