Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Ejikeme Nduka

Flower Mound,TX

Summary

IT professional with a focus on Office 365 Administration and cybersecurity, bringing over 10 years of comprehensive technical support experience. Known for enhancing system security and providing technical leadership in dynamic settings. Adept at developing and implementing innovative cybersecurity solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Support /Security Engineer, Freelance

Friendship Home Health LLC
Lewisville, TX
01.2012 - Current
  • Manage group policies and firewall security setups for enhanced system efficiency.
  • Deliver technical support and resolve network issues, ensuring seamless operations.
  • Implemented cybersecurity measures, and conducted penetration tests to identify vulnerabilities.
  • Train new employees in technical procedures, promoting operational competence.
  • Perform cloud-based data backup operations across multiple locations.
  • Conducted security awareness training via simulated phishing, leading to significant reduction in user interaction by 75%.

Lead Executive Technical Support Specialist HQ IT-User Services

Builders FirstSource
Irving, TX
10.2022 - 01.2024
  • Provided comprehensive technical assistance to high-level executives, onsite and remotely.
  • Directed management of Group policies, Firewall configurations, O365 Email systems and End user credentials for seamless operations.
  • Directed cross-functional teams to foster innovation and drive project completion within time and budget constraints.
  • Conducted training sessions for newly recruited employees to ensure technical competency.
  • Recognized as Employee of the Month.

Senior Technical Engineer

Tekconcierge.
Richardson, TX
07.2020 - 09.2022
  • Delivered resolution for technical issues across various sites.
  • Logged detailed steps and configurations for site support.
  • Administered enterprise-level IT equipment alongside robust security practices.
  • Provided technical support for customers by troubleshooting hardware and software issues.
  • Provided mentorship and guidance to junior engineers on various aspects of engineering principles.
  • Participated in industry events or conferences in order to stay up-to-date with the latest trends in technology.

Sr Tier I MSP Support Technician

The 20 MSP
Plano, TX
02.2019 - 06.2020
  • Delivered remote technical assistance to users, troubleshooting and resolving issues efficiently.
  • Managed user profiles leveraging Active Directory and Azure AD.
  • Configured mail systems with Active Directory and Azure AD.
  • Installed, configured and maintained hardware and software components of computer systems.

Microsoft Managed Device Engineer

Microsoft
Irving, TX
08.2018 - 01.2019
  • Resolved technical issues for Windows 10, Office 365, and Surface products remotely.
  • Recorded troubleshooting processes and setup configurations for multiple supported locations.
  • Installed and configured operating systems to ensure optimal performance.
  • Teamed with colleagues for consistent Microsoft user assistance.

Onsite Technical Engineer

Dell
Plano, TX
02.2014 - 08.2018
  • Executed hardware repairs on Dell laptops and desktops.
  • Managed printers and oversaw Avaya telephone programming tasks.
  • Conducted deployment and configuration of desktops and laptops.
  • Acquired foundational understanding of managing Virtual Machines.
  • Manage the creation and maintenance of user in Active Directory

Education

Cybersecurity certification -

Springboard
online
01-2024

Bachelor of Information Technology -

Stephen F Austin State University
Nacogdoches, TX
05-2012

Skills

  • Operating systems: Mac OS, Windows, Linux
  • Network Protocols: TCP/IP, UDP, FTP, DNS, DHCP, HTTP
  • Languages: C
  • Office 365 Administration
  • Cyber Risk Management
  • Azure AD Configuration
  • Virtual Server Configuration
  • Firewall Security Configuration

Certification

  • Scrum Alliance Certified Scrum Master
  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Azure Fundamentals

Languages

English
Native/ Bilingual

Affiliations

Playing games, reading books and family time

References

References available upon request.

Timeline

Lead Executive Technical Support Specialist HQ IT-User Services

Builders FirstSource
10.2022 - 01.2024

Senior Technical Engineer

Tekconcierge.
07.2020 - 09.2022

Sr Tier I MSP Support Technician

The 20 MSP
02.2019 - 06.2020

Microsoft Managed Device Engineer

Microsoft
08.2018 - 01.2019

Onsite Technical Engineer

Dell
02.2014 - 08.2018

IT Support /Security Engineer, Freelance

Friendship Home Health LLC
01.2012 - Current

Cybersecurity certification -

Springboard

Bachelor of Information Technology -

Stephen F Austin State University

Similar Profiles

CREATE PROFILE
Ejikeme Nduka