EJIRO ATAGANA
Hockley,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Overview
15
15
years of professional experience
Work History
Correctional Officer Sergeant
Texas Department Of Criminal Justice
Navasota, TX
03.2023 - Current
- Ensured compliance with federal, state and local laws governing corrections operations.
- Inspected cells to ensure that all rules and regulations pertaining to living conditions were met.
- Conducted investigations into reported incidents of misconduct or criminal activity among inmates.
- Supervised subordinate officers in the performance of their duties, including inmate security and control, housing assignments, meal service, recreation activities and work details.
- Supervised visitation and checked visitors for proper identification and contraband.
- Diffused disruptive behavior by verbal interventions.
- Communicated information regarding security, safety and operations through chain of command.
- Drafted memorandums outlining policy changes or procedural updates for dissemination throughout the facility.
- Conducted scheduled headcounts to verify presence of prisoners.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Supervised and made cell assignments.
Customer Service Representative /Data Entry Clerk
Beleck Auto and Logistics LLC
Houston, TX
01.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
- Compiled reports based on gathered information.
- Operated various office equipment such as scanners, printers. when required.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Processed customer orders accurately and in a timely manner.
- Checked source documents against entered data to ensure accuracy.
- Identified, corrected, and reported data entry errors.
- Compiled data from source documents prior to data entry.
- Maintained data entry requirements by following data program techniques and procedures.
- Analyzed and processed current data records to provide detailed reports.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Translated written documentation and notes into emails and other types of correspondence.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Secured essential information and data by running database backups.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Researched and obtained further information for incomplete documents.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Obtained scanned records and uploaded into company databases.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Organized and filed data in appropriate locations for easy access to essential information.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Exceeded quality goals to support team productivity.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed and updated account information in company computer system.
- Provided support to management staff in regards to data entry processes.
- Researched requested information using available resources when necessary.
Customer Service Representative Manager
Glazed Doughnuts & Cafe
Houston , TX
01.2019 - 02.2020
- Analyzed customer feedback to identify areas for improvement in service quality.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Developed and implemented customer service policies and procedures.
- Monitored team performance metrics to ensure adherence to SLAs.
- Ensured that customers received prompt resolution of their queries or complaints.
- Organized regular meetings with the team to discuss any issues related to customer service delivery.
- Assisted with developing strategies to increase customer retention and loyalty.
- Conducted monthly performance reviews for each member of the Customer Service Representative team.
- Promoted clean, safe, friendly work environment for employees and guests.
- Reviewed call logs regularly for compliance with established standards set by management.
- Implemented systems for tracking and managing customer inquiries efficiently across various channels.
- Trained staff to provide excellent customer service to challenging customers.
- Participated in cross-functional projects as a representative of the Customer Service department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Medical Assistant/Receptionist
Spring Branch Community Health Center
Cypress, TX
04.2018 - 01.2019
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Took messages from patients and promptly relayed to appropriate staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Straightened up waiting room to maintain neat and organized space.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Medical Assistant/Receptionist
Al Karamah St
Abu Dhabi , Dubai
02.2016 - 11.2017
- Set up appointments for physician visits and procedures using calendar software.
- Checked patients in and out for appointments and collected co-payments.
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted physicians with finalizing reports, speeches or presentations.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Laboratory Assistant
National Health Service
Medway, Kent
02.2010 - 10.2015
- Performed laboratory experiments, including setting up and operating laboratory equipment.
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Conducted quality control checks on products to ensure accuracy of results.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Calibrated instruments and maintained records of calibration activities.
- Assisted in the development of new products or processes in the lab environment.
- Developed new laboratory techniques for testing materials or processes.
- Prepared samples for analysis by following standard laboratory procedures.
- Operated specialized analytical instrumentation according to manufacturer's instructions.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Ensured that laboratory procedures are followed correctly at all times.
- Identified potential problems during experiments and took corrective action as required.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Performed diverse functions using computer-interfaced equipment, robotics and high-technology industrial applications.
- Prepared lab for daily operations by stocking materials and equipment.
- Participated in regular laboratory meetings to discuss test results, quality control issues, and process improvements.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
- Conducted literature and online research to stay informed about current trends and advancements in laboratory techniques.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Interpreted test results and determined need for retesting.
- Produced comprehensive research questions and potential hypotheses.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Examined experiment results to identify potential underlying causes for scientific findings.
Education
Associate of Applied Science - Medical Assistant
StepFul Medical Training
Michigan, ND09-2024
Bachelor of Science - Biomedical Sciences
University Of Greenwich
Medway, Kent. London 07-2015
Skills
- Verbal Communication
- Work Planning
- Records Maintenance
- Administration
- Timekeeping
- Consultative Sales
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Product Knowledge
- Credit card payment processing
- Technical Support
- Tactful and diplomatic
- Courteous demeanor
- Business development understanding
- Retail sales customer service
- Microsoft Outlook
- Calendaring
- Building rapport
- Customer Relationship Management (CRM)
- Reading Comprehension
- Minute Taking
- Office equipment proficiency
- Travel Planning
- Medical terminology knowledge
- Problem-solving abilities
- Multi-Task Management
- Shipping and receiving understanding
- CRM Software
- Order Processing
- Data Collection
- Data Entry
- Scheduling
- Appointment Scheduling
- Customer Education
- Administrative Support
References
References available upon request.
Timeline
Correctional Officer Sergeant
Texas Department Of Criminal Justice
03.2023 - Current
Customer Service Representative /Data Entry Clerk
Beleck Auto and Logistics LLC
01.2019 - Current
Customer Service Representative Manager
Glazed Doughnuts & Cafe
01.2019 - 02.2020
Medical Assistant/Receptionist
Spring Branch Community Health Center
04.2018 - 01.2019
Medical Assistant/Receptionist
Al Karamah St
02.2016 - 11.2017
Laboratory Assistant
National Health Service
02.2010 - 10.2015
Associate of Applied Science - Medical Assistant
StepFul Medical Training
Bachelor of Science - Biomedical Sciences
University Of Greenwich
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