E. Joe Thompson, Jr
Ashburn,VA
Summary
Highly motivated Technology Specialist with twenty year record of providing a diverse range of information services and support within an industry-leading, corporate environment. Proficient in varying IT skill sets supporting information technology operations through providing mission critical infrastructure support, high-level client uptime support, and driving punctual project deliverables.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Systems Supervisor
Maxar Technologies, Inc. (Formerly DigitalGlobe and RadiantSolutions, 2017)
08.2017 - 10.2023
- Extensively supported enterprise migration of corporate user bases from on-premises MS Exchange platforms to MS O365 tenant with eventual move to MS 365 high-side cloud tenant
- Performed array of support from stakeholder surveys, pilot testing group, to configuration and administration of 1600+ user objects in Azure cloud portals
- Endpoint Management Services team co-lead, assisted in supervision for eastern region 4-person team supporting 7 regional offices and 1600+ user base
- Additionally, served as Tier-1 and Tier-2 support remediating requests at consistent 97% client satisfactory rate
- Administered enterprise endpoint assets for user base under multiple OS versions: Windows 10, Mac, and Linux Ubuntu
- Continually updated asset database via ICM DB system and managed endpoint hardware via MS Endpoint Configuration Manager/(SCCM) and Jamf platforms
- Managed the local region CV-19 bio-measurement systems among three office sites
- Ensured the build, implementation, and administration of the test station systems and provided weekly reports to COO
- Bolstered enterprise Audio/Video team services in assisting manage local region audio and video requests and requirements
- Reduced IT MS Teams conversion project expenses by manually upgrading 12 room resources to MS Teams collaboration environments over three local offices.
Staff Systems Administrator
DigitalGlobe, Inc (Reorganized as RadiantSolutions, Inc., 2016)
12.2015 - 08.2017
- Managed decommission project of legacy business unit domain systems and services
- Prepared Sprint project and SOP documentation, collaborated with multiple service teams to thoroughly capture details, and updated Sprint project timelines
- Worked directly with Change board reviews for authorizations to execute SOP procedures and communicate back concise results
- Developed own initiative of stakeholder meetings to prepare converting 300+ user base to an updated virtual desktop environment
- Served as primary IT Lead in close liaison to various internal departments and user groups to capture specific software requirements
- Remained as focal point to ensure any outstanding issues were resolved at 100% satisfaction
- Recognized as change champion to assist implementing corporate IT adaptations and modifications to policies and procedures across the IT services landscape
- In addition to project and server workstreams, recognized as being influential in assisting with the reduction of service support team SLA thresholds by 55% over a 6-month period in the Request Tracker ticketing system
- Assisted with the formation of new internal business unit service management instance under the Cherwell ITSM migration project
- Supervised a regional 5-person support team focusing on delivery of minimum 95%+ SLA initial response and remediation goal
- Created technical documentation and contributed to historical remediation database within the service platform.
Systems Administrator
GeoEye, Inc. (Acquired by DigitalGlobe, Inc., 2013)
10.2004 - 12.2015
- Coordinated and managed IT requisites for buildout of remote office space housing 50 employees
- Consulted directly with project construction vendors and corporate IT and financial decision makers to ensure build timelines and budgets
- Served as Windows ISSO on government contract
- Responsible for implementation of the initial virtual environment buildout housing and deploying 150+ development and production hosts over three separate secure environments
- Continuously delivered 100% efficiency against Sprint tasks and continued high percentage uptime for overall sustainment and contract directives
- Assisted in construction of new A&M local domain infrastructure
- Work scope included detailed planning within all infrastructure layers
- Represented various teams for networking, disaster recovery, storage, and security aspects
- Applied security measures for the enterprise systems and domain user hosts
- Supported virtual CommVault backup and disaster recovery solution conversion project
- Historical knowledge of data content was invaluable in ensuring all systems were captured completely and archival production processes functioned as expected after changeover
- The solution provided an immediate impact in reduction of IT annual vendor costs.
Education
Bachelor of Science - Business Administration and Management
Elon College
Associate of Science - Electrical, Electronics Engineering Technologies
TESST College of Technology
Skills
- Operating Systems
- System Configuration
- System Administration
- Application Support
- Customer Service
- Technical Troubleshooting
- User Support
- Technical Support
- LAN/WAN
- Remote Support
- Mobile Device Management
- Requirements Gathering
- Project Coordination
- Virtualization Technologies
Certification
- CompTIA A+ (Certification renewal update in progress, 2024)
- Security+ (Certification studies in progress, 2024)
- Google Coursera Cybersecurity (Online course in progress, 2024)
- Public Trust (Renewal investigation in progress, 2024)
Timeline
Systems Supervisor
Maxar Technologies, Inc. (Formerly DigitalGlobe and RadiantSolutions, 2017)
08.2017 - 10.2023
Staff Systems Administrator
DigitalGlobe, Inc (Reorganized as RadiantSolutions, Inc., 2016)
12.2015 - 08.2017
Systems Administrator
GeoEye, Inc. (Acquired by DigitalGlobe, Inc., 2013)
10.2004 - 12.2015
Bachelor of Science - Business Administration and Management
Elon College
Associate of Science - Electrical, Electronics Engineering Technologies
TESST College of Technology