Summary
Overview
Work History
Education
Skills
Timeline
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Ejona Capa

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Summary

Experienced Customer Support Representative with a proven track record of enhancing customer satisfaction and retention rates across diverse industries. Skilled in addressing customer inquiries, resolving complex issues, and providing detailed product information with a compassionate and patient demeanor.
Demonstrated ability to leverage excellent communication and problem-solving skills to foster strong relationships with customers, ensuring their needs and expectations are not only met but exceeded.

Overview

2
2
years of professional experience

Work History

Customer Support Representative

Slice
06.2022 - Current
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Trained new hires on company policies, procedures, and best practices in customer support roles.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.

Education

High School Diploma -

"28 November"
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2023

Skills

  • Complaint Handling
  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Active Listening
  • Issue and Resolution Tracking

Timeline

Customer Support Representative

Slice
06.2022 - Current

High School Diploma -

"28 November"

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Ejona Capa