Ezekiel Jones

Work History

Lenovo

02.2023 - Current

Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained files, records and chronologies of entry activities.
Scanned documents and saved in database to keep records of essential organizational information.
Identified data entry errors and reported to necessary departments.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Sent completed entries for evaluation and final approval.
Evaluated source documents to locate needed information.
Searched, extracted and interpreted information to determine correct input procedure.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sorted documents and maintained organized filing process.
Entered data into various computer systems accurately using Microsoft Office Suite.
Resolved discrepancies in data entry activities for accurate, complete jobs.
Verified accuracy of data entered into system to produce error-free reports.
Created and maintained data entry logs to track data entry activities.

Goldman Sachs

07.2022 - 02.2023

Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Assisted clients with current account details and forecasting.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Used accounting software to prepare weekly and monthly financial reports.
Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Coordinated with external auditors to resolve discrepancies.
Coordinated office supply ordering to avail materials for streamlined operations.

Amtrak

12.2020 - 06.2022

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted guests with all booking issues and itinerary concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Utilized customer service software to manage interactions and track customer satisfaction.
Met customer call guidelines for service levels, handle time and productivity.