Emmanuel Joseph Salonga
Covina,CA
Summary
Practiced food services professional and leader with [Number] years of experience overseeing the performance of hosting, waiting and kitchen teams of up to [Number] members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
2
2
years of professional experience
Work History
Restaurant Supervisor
Jollibee Foods Corporation
06.2022 - Current
- Organized implementation of new banners, displays and menus.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food preparation, production, and plating for quality control.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maintained accurate records of sales, labor and other costs.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Service Crew Member
Jollibee Foods Corporation
01.2021 - 05.2022
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Calculated totals, processed payments and issued receipts.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
High School Diploma -
Tabernacle of Faith Christian Academy Citrus College
High School Equivalency Certificate - undefined
Azusa Adult School
Skills
- Health and Safety Standards
- Staff Supervision
- Storage Organization
- Accounts Payable and Accounts Receivable
- Team Coordination
- Sales Operations
- Production Efficiency
- Data Entry
- Guest Satisfaction
- Administrative Duties
Timeline
Restaurant Supervisor
Jollibee Foods Corporation
06.2022 - Current
Service Crew Member
Jollibee Foods Corporation
01.2021 - 05.2022
High School Diploma -
Tabernacle of Faith Christian Academy Citrus College
High School Equivalency Certificate - undefined
Azusa Adult School
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