Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eka Yuniati

Chicago,IL

Summary

Dynamic and service-oriented professional with a proven track record at Collettis, excelling in customer satisfaction and beverage preparation. Skilled in mixology and known for an outgoing personality, I significantly increased loyalty through exceptional service. Expert in managing high-volume events with a keen ability to multitask and maintain cleanliness, ensuring memorable guest experiences.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Bartender

Collettis
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Banquet Server

Collettis
08.2018 - Current
  • Answered guest questions about event plans and food service choices.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Set up banquet tables and chairs based on event requirements.
  • Responded to guest inquiries and requests promptly and courteously.

Bartender

Chasers Sport Bar & Grill
07.2024 - 11.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Libanais Sweets
05.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Front Desk Agent

Aloft Hotel
04.2021 - 11.2021
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Hostess

Collettis
08.2020 - 06.2021
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Delivered pick-up and curbside orders to guests.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Proven ability to learn quickly and adapt to new situations.

Education

None - Mathematics

Wright College
Chicago, IL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Customer service expertise
  • Complex Problem-solving
  • Menu memorization
  • Service-oriented mindset
  • Memory retention
  • Food service
  • Beverage preparation
  • Inventory
  • Classic cocktails
  • Food running
  • Staff management
  • Liquor restocking
  • Beer and wine recommendations
  • Recipe and menu memorization
  • Mixology

Certification

- Food handler certificate

- Basset certification

Timeline

Bartender

Chasers Sport Bar & Grill
07.2024 - 11.2024

Server

Libanais Sweets
05.2022 - 08.2023

Front Desk Agent

Aloft Hotel
04.2021 - 11.2021

Hostess

Collettis
08.2020 - 06.2021

Banquet Server

Collettis
08.2018 - Current

Bartender

Collettis

None - Mathematics

Wright College

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Eka Yuniati