Ekaete Udoroh
Midlothian,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Consumer Banker
Zenith Bank Plc
Uyo, Akwa Ibom
01.2007 - 08.2023
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Demonstrated knowledge and sales skills in consumer lending and deposit products.
- Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Solicited new consumer loan opportunities and completed consumer loan process.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
Customer Service Representative
Zenith Bank Plc
Uyo, Akwa Ibom
02.2004 - 12.2006
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Administration
Ahmadu Bello University
Nigeria12.2001
Skills
- Customer Loan Processing
- Customer Relationship Management
- Clear and Professional Communication
- Effective Customer Communication
- Departmental Relationships
- Critical Thinking Skills
- Product and Service Information
- Customer Retention Strategies
- Manage Customer Accounts
- Relationship building and management
- MS Office
- Teamwork and Collaboration
- Excellent Communication
- Written Communication
- Business Development
Timeline
Consumer Banker
Zenith Bank Plc
01.2007 - 08.2023
Customer Service Representative
Zenith Bank Plc
02.2004 - 12.2006
Bachelor of Science - Business Administration
Ahmadu Bello University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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