E'kala Norris
Lexington
Summary
Customer service representative with 2+ years of experience in providing excellent customer service. Currently pursuing an Associates degree in cardiovascular sonography, demonstrating a commitment to continuous learning and personal growth. Skilled in communication, leadership, and problem-solving, with the ability to effectively resolve customer issues and ensure customer satisfaction. A dedicated professional who is passionate about delivering exceptional service and making a positive impact on the customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer service rep
Adams and Garth
Charlottesville, Virginia
08.2016 - 11.2019
- Develop and maintain a strong knowledge of products and services offered by the company to effectively assist customers
- Provide timely and accurate resolutions to customer inquiries and complaints to ensure customer satisfaction and loyalty
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
Customer Service Representative
Nationals wholesale
Lexington , NC
08.2013 - 11.2015
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High school diploma - General Studies
Lexington Senior High School
Lexington, North Carolina06.2023
Some College (No Degree) - Cardiovascular Sonography
Forsyth Technical College
Winston-SalemSkills
- Communication
- Leadership
- Critical thinking
- Problem-solving
- Microsoft Excel
- Microsoft outlook
- Order fulfillment
- Product knowledge
- Verbal and written communication
- Calm demeanor
- Task prioritization
- Adaptive team player
- High-energy attitude
Timeline
Customer service rep
Adams and Garth
08.2016 - 11.2019
Customer Service Representative
Nationals wholesale
08.2013 - 11.2015
High school diploma - General Studies
Lexington Senior High School
Some College (No Degree) - Cardiovascular Sonography
Forsyth Technical College