Ekaterina Anfilofieff
Vancouver,WA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bartender
Holiday Inn
Wilsonville, OR
07.2015 - 09.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted frequent visitors by name and explained new promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Claims Representative
Allstate Insurance Co
Tigard, OR
01.1997 - 04.2014
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Signed payment approvals accepted claims.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Assessed damages on property or casualty losses to determine appropriate settlement amounts.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Interpreted and applied insurance policy provisions to determine coverage for each claim.
- Attended legal proceedings related to claims, including arbitrations and mediations, as required.
- Maintained detailed records of claims, decisions, and financial transactions in compliance with regulatory requirements.
- Assisted in the development and updating of claims policies and procedures to improve efficiency.
Education
GED -
Clackamas Community College
Oregon City, OR06-1994
Skills
- Safe service compliance
- Bar restocking
- Basic accounting
- Mixology
- Health codes compliance
- Craft cocktail preparation
Certification
- food handlers and olcc licenses
Languages
Russian
Full Professional
translate from russian to english
- volunteer to take russian speaking people into doctor's appt and all etc. translated from russian to english language for them.
Affiliations
- caregiver for my mom when needed volunteer, enjoy people. I love people
Timeline
Bartender
Holiday Inn
07.2015 - 09.2024
Claims Representative
Allstate Insurance Co
01.1997 - 04.2014
GED -
Clackamas Community College
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