Ekaterina Lobanova

• Conduct internet-based research to complete various records checks used in background reports primarily based on available public records.

• Process items such as but not limited to civil searches, sex offender searches, and motor vehicle record searches, medical sanctions, address trace information, etc.

• Organize and meet expected assigned work targets to be completed in priority order, within an assigned time frame.

• Communicate with Vendors and Government Agencies to obtain needed information to ensure accurate results are reported to Clients.

• Monitor pending work levels to ensure timely completion of Client background reports.

• Provide internal notes and client updates as work progresses through the daily workflow queue.

• Maintain Strict Quality Standards.

• Ensure client guidelines are followed.

• Performed high level clerical duties including translation of diplomatic documents (diplomatic notes) from/to Russian.
• Assisted U.S. diplomats with oral translation while conducting interviews at the consular window.
• Performed oral translation during official business meetings with local authorities (courts, city administration, hospitals, prisons); attended court hearings to perform consecutive translation; coordinated and assisted in courtroom proceedings, accurately recorded case detail, produced case related reports.
• Maintained and organized files, scanned and uploaded data into computer.
• Provided customer service to Russian and American customers;
• Handled customer service inquiries in both English and Russian over the phone, scheduled appointments, performed documents intake and verification at a consular window.
• Maintained databases, generated reports, monitored statistics.
• Processed incoming and outgoing mail and made deliveries and pick-ups to other agencies.
• Processed various payments for Consular fees, reconciled differences in cash and receipts, handled and balanced cash and financial transactions;
• Operated office equipment such as computer, copiers, scanners, fax machines.