Ekaterina Lopez

General Manager

The UPS Store Inc.

01.2019 - Current

Directed operational efficiency initiatives to enhance customer satisfaction and service quality.
Implemented training programs to develop staff competencies and improve team performance.
Managed daily store operations, ensuring compliance with company policies and standards.
Analyzed sales data to identify trends and optimize inventory management strategies.
Fostered a collaborative environment, promoting teamwork and open communication among staff members.
Streamlined processes to reduce operational costs while maintaining service excellence.
Led strategic planning sessions to set long-term goals and drive business growth initiatives.
Established strong relationships with customers, enhancing loyalty through personalized service experiences.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.