Ekaterina Rodriguez-mcvay
Vancouver
Summary
A highly motivated professional with a proven ability to balance the need for quick and efficient response time while fostering positive relationships with leadership, colleagues, and clients. Consistently delivers exceptional results, whether working independently or collaboratively. Possesses strong communication skills, comfortable taking initiative and effectively solving problems.
Overview
7
7
years of professional experience
Work History
Member Support Specialist
One Medical
11.2021 - 11.2024
- Coordinated appointment schedules.
- Managed multiple administrative responsibilities.
- Ensured timely responses to patient questions and concerns.
- Facilitated effective interaction between offices and providers.
- Validating coverage and insurance information.
- Processed medical records and medication refill requests.
Customer Service Representative
Atlas Credit
01.2021 - 06.2021
- Contributed to the establishment and promotion of new business.
- Oversaw the development and management of new loan accounts.
Collections Agent
Nationwide Credit Corp.
09.2017 - 10.2020
- Oversaw multiple client account types covering both healthcare and financial areas.
- Managed de-escalation calls with professionalism.
- Formulated strategic payment plans.
- Recovered more than $500,000 in debts annually for the organization.
Education
Bachelors - Cyber Operations
The University of Arizona
TucsonSkills
- Patience and composure
- Exceptional communication
- Sales support
- Cross-functional coordination
- Complaint handling
- Account reconciliation
- Account management
- Database management
- Service upselling
- Healthcare
- Time management
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Medical terminology
- Analytical thinking
Languages
Russian
Native or Bilingual
Timeline
Member Support Specialist
One Medical
11.2021 - 11.2024
Customer Service Representative
Atlas Credit
01.2021 - 06.2021
Collections Agent
Nationwide Credit Corp.
09.2017 - 10.2020
Bachelors - Cyber Operations
The University of Arizona
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