Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekaterini Dielli

Brooklyn,New York

Summary

Dynamic leader with proven expertise in store operations and customer service management, honed at Tjmaxx and Zara USA. Excels in team training and development, driving sales through strategic promotional planning and exceptional customer engagement. Achieved consistent sales targets and fostered a culture of teamwork and safety, showcasing strong problem-solving and organizational skills.

Overview

6
6
years of professional experience

Work History

Key Carrier

Tjmaxx
04.2017 - 03.2020
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Collaborated with management to implement new initiatives aimed at improving overall store performance.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
  • Played an integral role in coordinating promotional events, driving foot traffic into the store and increasing brand awareness within the community.
  • Enhanced store security by conducting regular audits and maintaining strict key control procedures.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.

Shoe Lead Merchandising Associate

Zara USA
12.2015 - 10.2017
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Boosted sales revenue through the effective display of merchandise, ensuring optimal visibility and accessibility for customers.
  • Supported loss prevention efforts by diligently monitoring store activity and promptly reporting any suspicious behavior or incidents to management.
  • Coordinated closely with other departments to ensure seamless execution of cross-merchandising initiatives, maximizing exposure for both shoe and complementary product categories.
  • Resolved customer inquiries or concerns regarding merchandise quickly and efficiently, demonstrating exceptional problem-solving skills that contributed to increased loyalty among patrons.
  • Streamlined daily operations by implementing more efficient processes for stocking, pricing, and organizing merchandise on the sales floor, ultimately enabling staff members to focus more time on customer interactions.
  • Assisted in training new team members, sharing expert knowledge on shoe product lines and best practices in visual merchandising.
  • Maintained a well-organized stockroom, enabling efficient replenishment of the sales floor and minimizing out-of-stock occurrences.
  • Collaborated with management to develop strategies for improving overall store performance, including inventory control measures and employee development initiatives.
  • Led weekly team meetings to review sales goals, discuss upcoming promotions, address operational issues, and foster an environment of open communication among staff members.
  • Improved customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
  • Utilized detailed knowledge of competitor offerings to identify areas for improvement within the store''s own product assortment, informing buying decisions made by management teams.
  • Analyzed sales data to identify top-performing items or styles within the shoe department, using this information to inform future merchandising decisions and inventory allocations.
  • Facilitated smooth operations during high-volume periods by effectively managing multiple tasks simultaneously while maintaining excellent customer service standards.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, enthusiasm, and respect towards colleagues and customers alike.
  • Conducted regular inventory audits to ensure accurate product counts, reducing discrepancies between physical inventory and system records.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance expertise in shoe merchandising techniques.
  • Enhanced store appearance by regularly updating displays according to seasonal trends and promotional events, attracting customer attention and driving sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

Encore
09.2014 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Substitute Teacher

Smart Start
12.2013 - 11.2014
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Provided feedback to students on assignments and tests, offering constructive advice for improvement.

Education

Translation And Interpretation Of Greek Language -

University of Foreign Languages
Albania
07.2013

Skills

  • Store operations
  • Delegation Abilities
  • Employee Scheduling
  • Store maintenance
  • Loss prevention strategies
  • Promotional planning
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Customer Service Management
  • Training and mentoring
  • Staff Training and Development
  • Cash Handling Accuracy
  • Task Delegation
  • Staff Training
  • Team member development
  • Scheduling Coordination
  • Inventory Monitoring
  • Team training and development
  • Sales proficiency
  • Product ordering
  • Sales Coaching
  • Loss Prevention
  • Product Demonstrations
  • Teamwork and Collaboration
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Customer Engagement
  • Relationship Building
  • Inventory and Stocking
  • Delegation and Supervision
  • Team building
  • Creativity and Originality
  • Staff Coaching and Training
  • Professionalism
  • Sales Leadership
  • Staff Motivation
  • Time management abilities
  • Sales Planning
  • Sales Reporting
  • Merchandise Promotion and Display

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Key Carrier

Tjmaxx
04.2017 - 03.2020

Shoe Lead Merchandising Associate

Zara USA
12.2015 - 10.2017

Sales Associate

Encore
09.2014 - 11.2015

Substitute Teacher

Smart Start
12.2013 - 11.2014

Translation And Interpretation Of Greek Language -

University of Foreign Languages

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Ekaterini Dielli