Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Ekaterini Makaris Katelouzos

Ekaterini Makaris Katelouzos

Las Vegas,NV

Summary

Adaptable, dedicated, and focused trilingual professional with an enthusiastic personality. Recognized for exceptional punctuality, responsibility, and trustworthiness. Committed to ongoing skills development and training to advance in the field. Experienced in serving as a resource and mentor for new employees and team members. Seeking full-time employment to contribute as a valued member of a team. Fluent in Greek and Spanish, enabling the provision of exceptional customer service.

Overview

13
13
years of professional experience

Work History

CEO & CFO

THE QUEENS OF CLEAN
01.2020 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.

Receptionist / Team Lead

Heart Vascular and Leg Center
10.2021 - 08.2023
  • Typing, checking in patients, scheduling appointment, giving information to callers, and other assigned clerical duties
  • Call patients to confirm or reschedule appointment and place calls for providers
  • Accept copays, write computer receipts and keep daily accounting records and balances at the end of each day
  • Greet patients warmly, document calls in the appointment notes
  • Excellent organizational skills
  • Assist with monthly status reports, and monthly closing, Complete payroll on a bi-weekly basis, Process reports and assist with payroll related requests, Prepare batch check runs, wire transfers with accounting, Communicate with Human Resources on any pay related issues affecting employee relations or with regard to leaves of absences, any other duties as assigned

Patient Relation and Retention Specialist

Heart Vascular and Leg Center
10.2021 - 08.2023
  • Responsible for interacting with and providing great service to patients and their families, including responding to questions, filling out paperwork, providing information, and serving as liaisons for their institutions
  • Helps with obtaining solutions to problems and concerns
  • Acts as a liaison between patients, guests, back-office staff and Providers

Receptionist/MA/ Floater

Advanced Endoscopy Center/ Institute Of Gastroenterology
11.2015 - 10.2021
  • ENDOSCOPY CENTER Front office: Opening and closing the office, Checking in patients, Collecting and Updating Demographics and Insurance Information, Verification of Eligibility (HMO, PPO'S, MACL, MCAR AND PRIVATE INSURANCE), Obtaining authorizations or any other insurance verification needed, Confirming procedure times, Procedure Packets Preparation, Screening Calls and taking accurate messages, Utilizing an electronic management system, Supplies Management
  • ENDOSCOPY CENTER MA:
  • Greet patients and escorts them to exam room, puts charts up for physician when patient is ready, prepares exam and treatment room with necessary instruments, assist physicians in preparing for examinations and minor procedures, pre-certifies surgical and other procedures inappropriate, communicates physician referral request to referrals staff for processing, prepares and maintains supplies and equipment for treatment, including sterilization, disposes of contaminated items according to OSHA guidelines, obtains and handles laboratory specimens according to CLIA guidelines, takes medical stock inventory, cleans and closes down laboratory equipment at the end of the day, directs lab results to physician for review and treatment plan, maintains patient confidentiality complies with HIPPA , attends annual CPR, OSHA AND CLIA training programs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Cashier/ Team Lead

Faboulus Burgers
01.2012 - 03.2014
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Trained new team members in cash register operation, stock procedures and customer service Customer Service
  • Assist with monthly status reports, and monthly closing Communicate with Human Resources on any pay related issues affecting employee relations or with regard to leaves of absences Other duties as assigned

Education

Medical Assistant -

High Desert Medical College
Bakersfield, CA
07.2015

High School Diploma -

West High School
Bakersfield, CA
05.2008

Skills

  • Excellent organizational skills
  • Communication skills
  • Work independently
  • Transparency
  • Time Management
  • Prioritization
  • Accountability
  • Proper telephone etiquette
  • Data Entry
  • Strategic Visioning
  • Customer Focus
  • Operational Excellence
  • Effective Decision Making

References

Available upon request

Languages

Greek
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Receptionist / Team Lead

Heart Vascular and Leg Center
10.2021 - 08.2023

Patient Relation and Retention Specialist

Heart Vascular and Leg Center
10.2021 - 08.2023

CEO & CFO

THE QUEENS OF CLEAN
01.2020 - Current

Receptionist/MA/ Floater

Advanced Endoscopy Center/ Institute Of Gastroenterology
11.2015 - 10.2021

Cashier/ Team Lead

Faboulus Burgers
01.2012 - 03.2014

High School Diploma -

West High School

Medical Assistant -

High Desert Medical College

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Ekaterini Makaris Katelouzos