E. Kathleen Sharp
Forest Grove,OR
Summary
Experienced administrator with a Bachelor's degree in Psychology looking for an administration position in healthcare or related fields. Skilled in handling customer issues even in adverse situations. Knowledgeable about customer service, computer inventory management and conflict resolution. Experience in managing teams of various sizes.
Overview
18
18
years of professional experience
Work History
Private Home Care for Special Needs Child
Mr Alexander Urquidi
02.2011 - 08.2014
- Responsible for scheduling, caring, observing, and correcting behavioral problems and managing medication and special dietary needs in the home environment of a minor child with Williams Syndrome
- Communicated well verbally and in writing with clients, guardians, and medical professionals.
- Prepared meals and snacks and fed clients.
- Offered support to assist with supervising special needs individuals in the home.
- Monitored children's activities to verify safety and well-being.
- Implemented daily routines and activities to stimulate and engage children.
Wal-Mart Inc.
Customer Service Manager
02.2010 - 02.2011
- Customer Service on registers and service desk of high volume store
- Answer questions regarding returns, coupons, and store policies
- Handle closing down and opening up registers
- Monitor flow through registers and adjust staffing as needed
- Monitor cash levels in tills
- First line of management for customer issues.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Convergys
Customer Care Rep
08.2009 - 06.2010
- Customer care rep for AT&T wireless service
- Took payments, adjusted bills, plans, and features on plans
- Level I tech support for cell phones and accessories
- Responsible for maintaining good business practices in preserving the security of customer personal information.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
K-Mart Inc.
Customer Service
11.2008 - 04.2009
- Process sales and returns, stock shelves, properly sign advertised specials, and maintain inventory integrity.
- Prepared Lawn & Garden area for the season.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Identified issues, analyzed information and provided solutions to problems.
Zen Fire Inc.
Sales Associate
04.2007 - 07.2007
- Input beginning inventory for small gift shop
- Set up displays and fixtures
- Helped customers with their purchases
- Suggested new products and methods to reach sales goals.
Target Stores
Flow Team
10.2006 - 01.2007
- Unloaded and processed stock during busy Christmas season
- Made sure store was clean and organized for open of business each morning.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and fast-paced environment.
Securitas USA
Security Guard
06.2005 - 07.2006
- Maintained security at a scientific campus
- Patrolled 5 different sites during the evening and notified proper contacts for emergency situations
- Monitored cameras and took readings on various freezers and machines.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Bed Bath & Beyond
Department Manager
09.2003 - 01.2005
- Order for several departments
- Aid customers in finding right product for their needs
- Seasonal changes and presentation of merchandise.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
Big Lots Inc.
Assistant Manager Operations
04.2002 - 09.2003
- Scheduled a store of 35 staff
- Ordered merchandise for several departments
- Maintained personnel records and gave reviews and counseling.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
Sovereign Bank NE
Lead Teller
04.2001 - 04.2002
- Processed transactions for bank customers
- Ordered cash for branch operation
- Audited tellers and branch for accuracy.
Wal-Mart Inc.
Various Positions
03.1996 - 03.2001
- Started as a part time cashier and ended as an assistant manager
- As an assistant manager responsible for the office procedures and operations
- Oversaw personnel, invoicing and safety
- Verified schedules for 6 departments and the cashiers.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science, Psychology - Community Psychology
Portland State University
Portland, OR07.2017
Associate in Arts -
Holyoke Community College
Holyoke, MA06.2015
Certificate in massage and aroma therapy -
Palmer Institute of Bodywork And Massage
Salem, MA08.2005
basic leadership skills and time management tools -
Sam Walton Leadership Training
Raymond, NH09.2001
Skills
- Data entry and management of computerized inventory systems
- Team management of diverse teams in challenging situations
- Handles tasks quickly, efficiently and with minimal supervision
- Accustomed to voluntarily accepting and delegating responsibility
- Extensive experience reading and understanding profit and loss statements
- Aptitude for anticipating requirements, problem definition and quick resolutions
- Understand the importance of keeping and maintaining accurate records
- Health and safety
- Child Supervision
Certificatesandawards
- Community Psychology Certificate - Portland State University
- QPR Certificate - QPR Institute, practical suicide prevention training
- Psi Chi - International Honor Society in Psychology
- Licensed Massage Therapist - Licensed in North Carolina
Timeline
Private Home Care for Special Needs Child
Mr Alexander Urquidi
02.2011 - 08.2014
Wal-Mart Inc.
Customer Service Manager
02.2010 - 02.2011
Convergys
Customer Care Rep
08.2009 - 06.2010
K-Mart Inc.
Customer Service
11.2008 - 04.2009
Zen Fire Inc.
Sales Associate
04.2007 - 07.2007
Target Stores
Flow Team
10.2006 - 01.2007
Securitas USA
Security Guard
06.2005 - 07.2006
Bed Bath & Beyond
Department Manager
09.2003 - 01.2005
Big Lots Inc.
Assistant Manager Operations
04.2002 - 09.2003
Sovereign Bank NE
Lead Teller
04.2001 - 04.2002
Wal-Mart Inc.
Various Positions
03.1996 - 03.2001
Bachelor of Science, Psychology - Community Psychology
Portland State University
Associate in Arts -
Holyoke Community College
Certificate in massage and aroma therapy -
Palmer Institute of Bodywork And Massage
basic leadership skills and time management tools -
Sam Walton Leadership Training
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