Ekene Evelyn
Pronounced Kenny
West Palm Beach,FL
Summary
Personable Customer Service professional offering over 18 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Competent Telecommunications Technician bringing 13 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any Industry.
Overview
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Level 4 Advanced Technician Specialist
Comcast
West Palm Beach, FL
02.2007 - 01.2020
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
Customer Service Supervisor
Florida Power & Light Company
West Palm Beach, FL
04.2002 - 07.2005
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
No Degree - Computer Animation
The Art Institute Of Fort Lauderdale Inc
Fort Lauderdale, FL 01.1999 - 01.2001
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL 01.1994 - 01.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Hardware and software installation
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Level 4 Advanced Technician Specialist
Comcast
02.2007 - 01.2020
Customer Service Supervisor
Florida Power & Light Company
04.2002 - 07.2005
No Degree - Computer Animation
The Art Institute Of Fort Lauderdale Inc
01.1999 - 01.2001
High School Diploma -
Palm Beach Lakes High School
01.1994 - 01.1998
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