EKERIA FOOTE

We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter.

• Handles transactions such as bills, checks and money orders
• Process customers payments to pay bills
• Assist with check cashing for customers
• Maintain short lines to eliminate customer complaints

• Educated customer on product and services offered by the company
• Answered incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
• Exceeded monthly expectations and goals
• Kept records of customer interactions and transactions, inquiries, comments and complaints
• Managed multiple tasks or cases simultaneously without supervision

• Received calls from customers seeking assistance with online orders, purchases and technical support
• Probed customers to determine the appropriate department to route calls
• Maintained well document call interaction records

Responded to customers inquiries via phone, chat, or email

• Accepted payments ensuring all prices and quantities were accurate
• Maintained a clean workspace
• Collected payments in various forms
• Regulated checkout operations by following company policies and procedures