Ekeyrah Peters
Fairburn,GA
Summary
Dynamic professional with a proven track record in security and customer service, notably with Securitas Security Services USA. Skilled in security camera monitoring and exceptional verbal communication, adept at enhancing workplace safety and customer satisfaction. Excelled in problem-solving and data entry, driving efficiency and resolving customer issues effectively.
Overview
2024
2024
years of professional experience
Work History
Security Guard
Securitas Security Services USA
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Sorter
Amazon Warehouse
- Used hand-held scanner to enter data product information.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Customer Service Representative
Concentrix
08.2022 - 01.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate Of General Studies -
Delgado Community College
New Orleans, LAHigh School Diploma -
Kipp Renaissance High School
New Orleans, LA05.2018
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Microsoft Excel
- Product Knowledge
- Appointment Scheduling
Timeline
Customer Service Representative
Concentrix
08.2022 - 01.2024
Security Guard
Securitas Security Services USA
Sorter
Amazon Warehouse
Associate Of General Studies -
Delgado Community College
High School Diploma -
Kipp Renaissance High School
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