Ekhoegiawe Otamere
Clarksville
Summary
Adept at multitasking and customer service, I excelled in fast-paced environments at Catfishhouse and other establishments, enhancing guest experiences through efficient service and problem-solving. My expertise in POS systems and food handling, combined with a proven ability to foster team collaboration, significantly contributed to achieving and maintaining high satisfaction levels among customers.
Overview
4
4
years of professional experience
Work History
Server
Catfishhouse
09.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Yellowtail Robata Grill & Sushi
07.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
LNP Agent
CBE- Companies
01.2023 - 04.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Ported numbers through Verizon.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Increased customer satisfaction with personalized follow-up strategies.
Hostess/Togos
Catfishhouse
12.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Medical Assistant Internship
Premeir Medical Group
09.2020 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Bachelor of Science - Psychology
Howard University
Washington, DC12-2027
High School Diploma -
Northwest Highschool
Clarksville, TN05-2021
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Liquor, wine, and food service
- Positive and professional
- Team member support
- Specials promotion
- Hostess support
- Cleaning and sanitizing
- Food handling
- Problem-solving abilities
- Time management abilities
Timeline
Server
Catfishhouse
09.2023 - 11.2024
Server
Yellowtail Robata Grill & Sushi
07.2023 - 11.2023
LNP Agent
CBE- Companies
01.2023 - 04.2023
Hostess/Togos
Catfishhouse
12.2020 - 05.2021
Medical Assistant Internship
Premeir Medical Group
09.2020 - 05.2021
Bachelor of Science - Psychology
Howard University
High School Diploma -
Northwest Highschool
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