Ekko Hendrix
Long Beach,CA
Summary
Driven-professional known for having talents and 4 years of experience in recruiting, interviewing, hiring and onboarding employees offering exceptional skills to the organization. Well-spoken individual promoting an exemplary level of service to both clients and internal personnel.
Overview
8
8
years of professional experience
Work History
Regional Business Liaison
Texas Workforce Commission
03.2023 - 01.2024
- Provides detailed technical assistance to applicants seeking training funds, including preparation of project management plans, proposal documents, reports, and administrative briefings
- Researches, reviews, and evaluates information on the labor market, customized training programs, service delivery methods, activities, and outputs to identify gaps in resources and prepares written action plans to address the needs of assigned areas
- Provides exemplary customer service to and maintains good relationships with both internal and external customers
- Multitasks while maintaining attention to detail and accuracy
- Develops high-quality outreach/action plans, marketing plans, presentations, and workshop materials to meet individual and team goals
- Works well in a team and is flexible and adaptable to changing business needs, and contributes to the mission and objectives of the department, division, and TWC
Region Manager
EDMO
11.2021 - 09.2022
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Managed the overall project management life cycle (initiate, plan, execute, control, close).
- Networked with project stakeholders, partnerships and resources to meet project goals.
Middle School Special Education Teacher
YES Prep Public Schools
01.2021 - 12.2021
- Work with general education teachers to identify student area of growth and methods to bridge learning gaps.
- Modify general education curriculum for special-needs students using various instructional techniques and technologies.
- Redirect students using Positive Behavior Support (PBS).
Field Operations Specialist/ Lead
Allstate AVAIL Carsharing
12.2019 - 01.2021
- Created a system to track our vehicles on our platform that was implemented as a companywide policy in order to decrease fleet defects.
- Trained and coached seven people on the lot to ensure they were up to date with quality assurance processes, guidelines and trainings.
- Created and fostered customer relationships to foster continual booking reservations and five star experiences.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
Claims Liability Customer Service Representative Supervisor
GEICO
03.2017 - 08.2018
- Supervised 10 Claims Liability Customer Service Representatives in providing excellent customer service to callers requiring assistance for claims and service issues.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Telephone Claims Service Representative
GEICO
01.2016 - 02.2017
- Negotiated with claimant to settle a claim.
- Evaluated all information such as recorded statements and police reports to determine how a claim should be handled.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Education
Master of Education - Curriculum And Instruction
Houston Baptist University
Houston, TX12.2018
Bachelor of Arts - Communication Studies
Biola University
La Mirada, CA12.2015
Skills
- Collaborative team player
- Business Acumen
- Time Management
- Problem-solving skills
- Curriculum and Training Plan Development
- Client-centered learning
- Risk analysis and management
- Project planning and development
- Operations Management
- Business Development
- Staff Management
- Project Management
- MS Office
- Training & Development
- Product Knowledge
Accomplishments
- Featured in the “Journey” campaign at Biola University
- Created onboarding training guide for Customer Service Representatives at GEICO.
- Developed a systematic approach to ensure fleet and owner vehicles had GPS Trackers at Avail Car-sharing powered by Allstate
Timeline
Regional Business Liaison
Texas Workforce Commission
03.2023 - 01.2024
Region Manager
EDMO
11.2021 - 09.2022
Middle School Special Education Teacher
YES Prep Public Schools
01.2021 - 12.2021
Field Operations Specialist/ Lead
Allstate AVAIL Carsharing
12.2019 - 01.2021
Claims Liability Customer Service Representative Supervisor
GEICO
03.2017 - 08.2018
Telephone Claims Service Representative
GEICO
01.2016 - 02.2017
Master of Education - Curriculum And Instruction
Houston Baptist University
Bachelor of Arts - Communication Studies
Biola University
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