Summary
Overview
Work History
Education
Skills
References
Languagesskills
Educationcertifications
Certification
Languages
References
Timeline
Generic

Ekland Skifteri

New York,USA

Summary

Experienced Hotel Manager with a strong track record at The Gregorian Hotel, specializing in strategic planning and operational efficiency. Implemented initiatives that greatly improved guest satisfaction and team performance. Expertise in driving revenue growth through effective training and leadership, resulting in a significant boost in occupancy rates.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Hotel Manager

The Gregorian Hotel
New York, NY
07.2022 - Current
  • Company Overview: (New Hotel Opening)
  • Relaunched and repositioned the hotel in line with the new ownership strategy.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Developed and enforced operational policies and procedures to improve overall efficiency.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
  • Managed budgeting and financial planning, including cost control measures to maximize profitability.

Assistant Director of Housekeeping

InterContinental Hotel New York Times Square
New York, NY
04.2010 - 07.2022
  • Company Overview: (New Hotel Opening)
  • Assisted the Director of Housekeeping in setting up the Department operation during pre-opening planing phase
  • Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed payroll information for accuracy prior to submission for processing.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed daily workflow to ensure timely completion of tasks within budgeted hours.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Conducted regular inspection rounds to ensure cleanliness and maintenance of guest rooms, public areas, offices, lobbies and other assigned areas.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.

Adjunct Lecturer/Hospitality Department

New York City College of Technology
Brooklyn, NY
08.2011 - 12.2020
  • Conducted lectures and seminars on a variety of topics related to the course material.
  • Facilitated group discussions among students to promote critical thinking skills.
  • Maintained schedule of office hours to assist students and offer educational support.
  • Advised students on appropriate academic paths based on individual needs and goals.
  • Fostered a positive and inclusive classroom environment, promoting respect, collaboration, and engagement among students.
  • Explained concepts through variety of methods, utilizing visual aids and analogies for key material.

Staff Accountant/Income Auditor/General Cashier

70 park avenue hotel
New York, NY
04.2007 - 03.2009
  • Managed financial operations, month-end reporting, financial schedules and reconciliations.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Delivered superior level of customer service to small business clients.
  • Performed data analysis of income statements to identify discrepancies.
  • Conducted monthly and year-end close processes, enhancing financial reporting timeliness.

Front Desk Manager

70 park avenue hotel
New York, NY
07.2004 - 04.2007
  • (New Hotel Opening)
  • Helped the Director of Front Office in setting up the Front Office and Audit Operations.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Facilitated successful front desk operations for high-volume hotel.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.

Night Manager

Radisson-Lexington Hotel
New York, NY
07.1999 - 03.2003
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw night audit function and preparation of daily financial reports.
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Implemented quality control measures to uphold company standards.
  • Oversaw general upkeep of public areas and restrooms.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.

Education

Executive Master of Science Degree - Industrial Labor Relations

Zicklin School of Business, Baruch College
New York
01.2015

B-Tech Degree - Hospitality Management

New York City College of Technology
Brooklyn
01.2009

Skills

  • Interpersonal communications
  • Employee performance reviews
  • Training and mentoring
  • Safety procedures
  • Project oversight
  • Property management systems
  • Staff training and development
  • Revenue optimization
  • Hospitality
  • Regulatory compliance
  • Rooms division management
  • Housekeeping oversight
  • Guest experiences
  • Strategic planning and analysis
  • Guest services management
  • Vendor interaction
  • Guest relations management
  • Employee development
  • Quality assurance

References

Available upon request

Languagesskills

Albanian, Italian, Spanish (working knowledge), HIS Epitome, Micros, Fidelio, Opera Cloud PMS Systems

Educationcertifications

  • Zicklin School of Business, Baruch College, New York, New York, NY, Executive Master of Science Degree in Industrial Labor Relations, 2015
  • New York City College of Technology, Brooklyn, Brooklyn, NY, B-Tech Degree in Hospitality Management, 2009
  • Cornell University, Revenue Management Certificate
  • American Hotel Lodging Educational Institute, Front Office Manager
  • American Hotel Lodging Educational Institute, Hospitality Manager/Hotel Operations

Certification

Cornell University, Revenue Management Certificate

American Hotel and Lodging Educational Institute - Front Office Manager Certification

American Hotel and Lodging Educational Institute (AHLEI), Hospitality Management/Hotel Operations

Languages

Italian
Professional
Albanian
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Hotel Manager

The Gregorian Hotel
07.2022 - Current

Adjunct Lecturer/Hospitality Department

New York City College of Technology
08.2011 - 12.2020

Assistant Director of Housekeeping

InterContinental Hotel New York Times Square
04.2010 - 07.2022

Staff Accountant/Income Auditor/General Cashier

70 park avenue hotel
04.2007 - 03.2009

Front Desk Manager

70 park avenue hotel
07.2004 - 04.2007

Night Manager

Radisson-Lexington Hotel
07.1999 - 03.2003

Executive Master of Science Degree - Industrial Labor Relations

Zicklin School of Business, Baruch College

B-Tech Degree - Hospitality Management

New York City College of Technology

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Ekland Skifteri