Eko Dananjaya
Warren
Summary
Dynamic server with a proven record in guest relations and salesmanship. Recognized for enhancing customer experiences and fostering teamwork while managing high-pressure situations.
Overview
9
9
years of professional experience
Work History
Front of House Server
King Crab Cajun Seafood
Norton Shores, MI
10.2022 - 09.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests promptly.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on restaurant protocols and service standards.
- Handled customer inquiries and resolved issues efficiently to foster positive relationships.
- Collaborated with team members to streamline service flow during peak hours.
- Upsold menu items, contributing to increased sales and customer engagement.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Operations Manager
King Crab Cajun Seafood
Auburn Hills, MI
09.2020 - 09.2021
- Streamlined inventory management processes to reduce waste and enhance product availability.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained staff on efficient food preparation techniques and customer service standards.
- Coordinated scheduling to optimize labor allocation during peak service hours.
- Implemented cost-saving measures that improved overall operational efficiency.
- Developed standardized operating procedures for kitchen workflows and service delivery.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
General Manager
Lucky Buddha Restaurant
Thornwood, NY
01.2016 - 03.2019
- Directed daily operations, ensuring high standards of food quality and customer service.
- Implemented staff training programs to enhance team performance and service efficiency.
- Analyzed financial reports to identify cost-saving opportunities and optimize budget allocation.
- Developed marketing strategies to increase restaurant visibility and attract new customers.
- Established vendor relationships to negotiate favorable terms and improve supply chain reliability.
- Led regular team meetings to communicate goals, address challenges, and foster collaboration.
- Enhanced customer experience by implementing feedback mechanisms for continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Education
Associate of Science - Food And Beverage Management
Hotel And Tourism Schools.
Nusa Dua, Bali, Indonesia08-1998
Skills
- Order taking
- Food presentation
- Memory retention
- Flexibility
- Allergy awareness
- Guest relations
- Clear speech
- Cleanliness
- Point of sale systems
- Salesmanship
- Safe food handling
- Alcoholic beverage service
- Decision-making
- Team player
- Cash handling
- Point of sale operation
- Transactions and cash handling
- Food and beverage service
- Wine service
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Timeline
Front of House Server
King Crab Cajun Seafood
10.2022 - 09.2024
Operations Manager
King Crab Cajun Seafood
09.2020 - 09.2021
General Manager
Lucky Buddha Restaurant
01.2016 - 03.2019
Associate of Science - Food And Beverage Management
Hotel And Tourism Schools.