Ekom Ukpeh
McKinney,TX
Summary
Experienced professional with history of utilizing consistent and organized practices to meet goals. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate able to manage multiple priorities with a positive attitude and great customer service. Willingness to take on added responsibilities to meet company aspirations.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Clinical Care Coordinator
Essen Healthcare
The Bronx, NY
03.2023 - Current
- Worked closely with patients, families, and health care providers to deliver excellent and individualized patient care on a panel of greater than 50 patients.
- Acted as main point of contact for patients, families, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems with a focus on bridging the gap between patients* and social services to help address issues with social determinants of health.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Facilitated communication between patients and various departments and staff while maintaining timely and accurate documentation.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Live-In Nanny
Udoh Family
McKinney, TX
04.2022 - 02.2023
- Organized extracurricular schedules for play and development and provided safe transportation to different events.
- Established lasting, professional connections with families and child by encouraging open communication and delivering positive feedback.
- Built positive, safe and nurturing environments to support child social and emotional growth.
- Supported child in play activities, meals and snacks, hygiene and socialization.
Medical Student Intern
South Texas Health System
McAllen, TX
08.2020 - 03.2022
- Maintained detailed records of patient encounters by entering data and patient information into computer.
- Assisted with routine checks and diagnostics by interviewing patients and collecting healthcare data
- Implemented care and efficiency improvements to support and enhance office operations.
- Educated patients about medications, procedures and care plan instructions.
- Prepared patients for surgical procedures, X-rays, electrocardiograms, suture removal and dressing changes.
- Collaborated with multidisciplinary teams and administrative personnel to maintain patient-focused, engaging and compassionate care.
Senior Operations Administrator
Fedex Ground
Chicago, IL
10.2018 - 10.2019
- Coordinated, planned and oversaw operational, strategic and administrative programs to minimize delivery window and optimize customer satisfaction.
- Investigated discrepancies, monitored and modified packaging labels to improve delivery efficiency and effectiveness.
- Utilized computer software to accurately track and communicate delivery information to recipients and delivery drivers.
- Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Monitored daily operations to maintain compliance with organizational policies, federal regulations and state laws.
Patient Care Associate
Comfort Keepers
Chicago, IL
01.2018 - 10.2018
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with patient transfers and ambulation.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Employment Gap
Relocated Overseas
Anguilla, British West Indies
04.2014 - 02.2017
- Volunteered as an associate for local health fairs conducted by the student chapter of the British Red Cross.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Pursued intense studies on normal human anatomy and physiology as well and the diagnoses and treatment of diseases.
- Completed remotely a masters degree in healthcare administration..
Laboratory Technician
American Red Cross Biomedical Services
Farmington, CT
01.2008 - 04.2014
- Accurately affixed ABO labels on blood products and samples to be distributed to local hospitals.
- Maintained organized blood supply inventory electronically and physically to ensure efficient retrieval and shipment.
- Functioned as primary report generator to investigate and dispose of noncompliant blood products.
- Worked remotely with sister branches to resolve labeling problems and answer questions.
- Tracked collected blood specimens via the national testing laboratory computer system by transferring and integrating test results using varied computer programs and interfaces.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Participated in inspections by quality control departmant, Food and Drug Administration, American Association of Blood Banks, and other regulatory agencies.
Research Associate
University Of Saint Joseph
West Hartford, CT
08.2005 - 06.2007
- Helped team meet regulatory requirements by maintaining accurate documentation and funding proposals for conducting research.
- Maintained adequate cell culture growths of human epithelial cancer cells and using polymerase chain reaction to amplify and extract RNA sequence of interest for analysis.
- Conducted analysis using ultraviolet spectrometry, electrophoresis, and fluorescent in situ hybridization.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Presented the data in poster format at the association of biochemistry and molecular biology annual meeting in washington, DC.
- Collaborated with leadership team to identify relevant questions and determine best methods for future research.
Education
Master of Science - Healthcare Administration
Walden University
Minneapolis, MN06.2017
Bachelor of Science - Biological Sciences
University of Saint Joseph
West Hartford, CT06.2007
M.D. - Medicine
Saint James School of Medicine
Anguilla, BWI 04.2021 - 03.2022
Skills
- Good clinical practice
- Electronic Medical Records
- Operational Procedures
- Quality Control and Assurance
- Sample Management
- Regulatory Compliance and Documentation
- Data Input
- Microsoft Office
- Documentation and Peer Review
- Safety Adherence
Timeline
Clinical Care Coordinator
Essen Healthcare
03.2023 - Current
Live-In Nanny
Udoh Family
04.2022 - 02.2023
M.D. - Medicine
Saint James School of Medicine
04.2021 - 03.2022
Medical Student Intern
South Texas Health System
08.2020 - 03.2022
Senior Operations Administrator
Fedex Ground
10.2018 - 10.2019
Patient Care Associate
Comfort Keepers
01.2018 - 10.2018
Employment Gap
Relocated Overseas
04.2014 - 02.2017
Laboratory Technician
American Red Cross Biomedical Services
01.2008 - 04.2014
Research Associate
University Of Saint Joseph
08.2005 - 06.2007
Master of Science - Healthcare Administration
Walden University
Bachelor of Science - Biological Sciences
University of Saint Joseph
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