- Hiking
- Strategy Games
- Reading
- Music
Ekow Mensah
Martinez,CA
Summary
Hardworking professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I am excited to join your team, to learn, grow, and build a professional career for myself.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
09.2020 - 11.2024
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Receptionist
BAM Construction Company
09.2017 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Science - Economics
University of California, Santa Cruz
Santa Cruz, CA08-2022
Bachelor of Science - Political Science
University of California, Santa Cruz
Santa Cruz, CA08-2022
Skills
- Positive attitude
- Creativity
- Team leadership
- Problem-solving
- Microsoft Office/Excel
- Adaptability
- Google Drive/Docs
Certification
- Accident & Health or Sickness License
Interests
Timeline
Shift Leader
Dutch Bros
09.2020 - 11.2024
Front Desk Receptionist
BAM Construction Company
09.2017 - 10.2018
- Accident & Health or Sickness License
Bachelor of Science - Economics
University of California, Santa Cruz
Bachelor of Science - Political Science
University of California, Santa Cruz
Similar Profiles
Hannah OchoaHannah Ochoa
Barista Shift Supervisor at Dutch BrosBarista Shift Supervisor at Dutch Bros
Elizabeth OrdiwayElizabeth Ordiway
Shift Lead at Dutch BrosShift Lead at Dutch Bros
Tikoa TafuaTikoa Tafua
Shop Lead at Dutch Bros. CoffeeShop Lead at Dutch Bros. Coffee