Ekra Ahmed
Houston,TX
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
1
1
year of professional experience
Work History
Store Manager
Bahama Mama
Houston, TX
05.2024 - Current
- Managed daily store operations.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on store policies and customer service standards.
- Monitored sales trends and assisted in inventory management tasks.
- Collaborated with team members to improve store efficiency and workflow.
- Handled cash register operations and processed customer transactions accurately.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing, developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
BBA - Business Management
Houston Community College
Houston, TXSkills
- Customer service
- Outstanding communication skills
- Promotional planning
- Market analysis
- Database management
- Retail sales techniques
- Program administration
- Team building and leadership
- Special events
- Advertising and marketing
- Sales strategies
- Sales expertise
- Merchandising strategies
- Sales professional
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Professional
A1
Spanish
Beginner (A1)
A1
Timeline
Store Manager
Bahama Mama
05.2024 - Current
BBA - Business Management
Houston Community College